Collections Specialist

At The Moore Law Group, we’re passionate about fostering a positive and supportive workplace where teamwork and growth thrive. We invest in our employees with ongoing training, career advancement opportunities, and recognition for outstanding contributions.

We believe in work-life balance and your well-being, offering great benefits like health coverage, paid time off, and a 401(k) program. Join our team and be part of a vibrant environment that values your success and celebrates excellence!

Position Summary

Effectively engage consumers in communications to reach a meaningful solution for consumers to pay amounts due while providing a positive customer service experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Maintain a high level of customer service and professionalism with consumers, clients, and employees.
• Strive to maintain the highest level of customer for the clients for each collection call.
• Conduct follow-up calls to ensure payments are made per agreements.
• Accurately document account specifics to ensure factual data is tied to each specific account on each collection call; account specifics must be matched to the recorded calls while adhering to client’s specific document requirements
• Comply with all client specifics in connection with each collection call
• Take personal responsibilities to comply with all state and federal laws and regulations and all client and company policies and procedures
• Performs other duties as needed to ensure maximum collection efforts are made for the client
• Must adhere to all regulatory requirements set worth within the collection industry
• Effectively communicates with consumers, attorneys, and other parties to resolve debts.
• Take direct payments via check-by-phone
• Determines appropriate method on collecting accounting when direct payment efforts are exhausted.
• Develop and maintain professionalism with all clients, management and fellow co-workers.
• Treat all consumers, clients, and employees in the organization with professionalism, respect, dignity, as well as compassion and empathy

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or equivalent required
• 1-2 years of debt settlement collections, law firm experience or 3 years of sales experience preferred
• collections experience in any industry
• Ability to understand the firms client guidelines and adhere to them
• Possess a strong attention to detail
• Able to work in a fast paced environment
• Driven to meet or exceed monthly goals
• Strong negotiation communication and sales skills
• Commitment to excellent customer service
• Proficiency with database software and MS Office Suite

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person