Collections Staff (Mandaue)

About the role

We're seeking an enthusiastic and detail-oriented Collections Staff to join our growing team. In this role, you will play a vital part in maintaining healthy cash flow by managing customer accounts, processing payments, and supporting the overall financial health of the organization.

Key responsibilities

1. Monitor and manage customer accounts to identify outstanding payments and overdue invoices
2. Contact customers via phone, email, or correspondence to follow up on payment collection
3. Record and process customer payments accurately using accounting software and systems
4. Prepare payment receipts, payment schedules, and collection reports
5. Maintain detailed records of customer interactions, payment statuses, and collection efforts
6. Assist in reconciling accounts receivable and identifying discrepancies
7. Support the preparation of collection documentation and correspondence
8. Collaborate with other departments to resolve billing and payment-related issues
9. Follow up on collection activities and escalate overdue accounts as required
10. Contribute to the maintenance of accurate financial records and bookkeeping documentation

What we're looking for

1. Experienced, recent graduate or fresh graduate with a degree in Accounting, Finance, Business Administration, or related field
2. Preferably with experience or internship experience handling accounts receivable processing and financial record-keeping
3. Excellent written and verbal communication skills, particularly in English and Filipino
4. Ability to work independently and as part of a team in a professional environment
5. Proficiency in basic computer skills, including Microsoft Excel and Word
6. Willingness to learn and develop accounting and collections expertise
7. Professional demeanor with strong customer service orientation
8. Ability to manage multiple tasks and priorities effectively
9. Familiarity with accounting principles and bookkeeping practices (preferred)
10. Experience with accounting software or similar systems is a bonus