Collections Supervisor

Collections Supervisor - Accounts Receivable & Collections

Job Description

Our client is seeking an experienced Collections Supervisor to lead Accounts Receivable operations, including collections, cash applications, dispute resolution, and team management. This role is responsible for driving operational excellence, improving cash flow performance, managing escalations, and ensuring service levels and quality standards are consistently achieved. The ideal candidate is a strong people leader with extensive collections experience and a passion for continuous improvement.

Qualifications

Required

• 5+ years of Accounts Receivable and Collections experience, including management of delinquent accounts, payment recovery, and collections escalations.
• 2-5 years of supervisory or people management experience.
• Experience managing collections KPIs such as DSO, aging, delinquency, and cash collections.
• Strong stakeholder management and customer-facing communication skills.
• Proven experience handling escalations, dispute resolution, and issue management.
• Experience coaching, developing, and managing team performance.

Key Responsibilities

Collections

• Lead collection activities to achieve service level agreements (SLAs) and operational targets.
• Monitor and improve key performance metrics, including DSO, delinquency, aging, and cash collections.
• Manage complex customer payment issues, disputes, and collection escalations.
• Partner with Sales, Customer Service, Pricing, Finance, and other stakeholders to resolve payment-related concerns.
• Ensure timely resolution of customer issues to support healthy account portfolios and cash flow.

Cash Applications & AR Operations

• Oversee cash application processes and ensure accurate posting of payments.
• Review and strengthen controls to improve operational efficiency and quality.
• Support month-end close activities, including reconciliations, journal entries, and account reviews.
• Monitor and resolve suspense account activity.
• Analyze performance data and implement process improvements where needed.

Leadership & Team Development

• Lead, coach, and develop a high-performing team.
• Conduct performance reviews and provide ongoing feedback and development support.
• Manage team productivity, quality, attendance, and performance expectations.
• Participate in hiring and talent selection activities.
• Facilitate team meetings, calibration sessions, and continuous improvement initiatives.

What You Will Bring

• Advanced knowledge of Accounts Receivable, Collections, and Cash Application processes.
• Ability to lead day-to-day operations while delivering on quality and performance targets.
• Strong problem-solving skills and experience managing complex escalations.
• Proven track record of driving process improvements and operational efficiencies.
• Ability to build strong relationships with internal and external stakeholders.
• Experience developing, mentoring, and motivating teams in a fast-paced environment.
• Commitment to compliance, controls, and continuous improvement.