Collections Supervisor

Job Summary

Supervises day-to-day accounting operations for a team or defined work area to support accurate financial records, timely close activities, and compliance with accounting policies, procedures, and control requirements. Leads daily priorities, workload assignments, and team routines to meet productivity, service, and quality targets while maintaining schedule adherence across recurring accounting activities. Coordinates frequent review of work, status reporting, and issue escalation to remove blockers, reinforce expectations, and support reliable execution within established procedures. Supervises team administration and employee support activities, including onboarding, scheduling, time approval, performance documentation, and adherence to required training and controls. Leads small process improvements and local procedure updates to reduce errors, rework, and cycle time within the team s scope.

Job Description

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team members role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Responsibilities

• Supervises daily accounting priorities and team assignments to support timely completion of reconciliations, journal entries, close activities, and other recurring accounting deliverables.
• Leads day-to-day execution for the team by checking work frequently, monitoring progress against plan, and reassigning work or removing blockers to maintain service, quality, and productivity targets.
• Leads employee support processes by assisting with hiring, onboarding, scheduling, time approval, and performance documentation in accordance with established practices.
• Coordinates handoffs with internal stakeholders by explaining unit policies, procedures, timelines, and expectations and by providing regular status and exception updates.
• Reviews accounting transactions, reconciliations, and supporting documentation to confirm accuracy, completeness, and compliance with standard operating procedures and control requirements.
• Resolves routine operational accounting issues using established practices, identifies trends in recurring errors or rework, and escalates exceptions or cross-team tradeoffs per guidelines.
• Improves team reliability by updating local procedures, checklists, and simple tools with approval and by tracking basic measures related to capacity, quality, cycle time, and adherence.

Requirements

• Bachelors degree in accounting, finance, business administration, or a related field, or equivalent experience required.
• 3+ years of experience in accounting, financial reporting, general ledger, close operations, reconciliations, or a related field required.
• Less than 2 years of experience in a management capacity preferred.
• Certified Public Accountant (CPA), Chartered Accountant (CA), Association of Chartered Certified Accountants (ACCA), Certified Management Accountant (CMA), or equivalent certification preferred.

Job Type

• Full time

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