Collections Support Analyst (Monee)

Vendor Support & Management:

• Coordinate with external vendors to support inquiries, provide guidance, and help resolve issues, ensuring smooth and positive working relationships.
• Coordinate operational tasks with vendors, providing necessary guidance and documentation in line with the team's operational plans.
• Support the review of outstanding balances and coordinate with internal departments, such as Finance and Customer Service, to facilitate accurate and timely payments to vendors.

Administrative Support, Data & Reporting:

• Monitor and extract raw data from SFTP systems daily, performing routine validation and processing to provide the team with accurate and reliable data.
• Prepare operational reports and documentation, including creating discount files, maintaining logs, and ensuring data and numerical accuracy.
• Organize and upload data, documents, and deliverables to the company's internal database accurately and within defined timelines.
• Assist in adopting and integrating new digital tools and technologies to streamline administrative workflows, enhancing overall support speed and efficiency.

Problem Solving & Collaboration:

• Follow up on assigned tasks and collaborate effectively with internal and external teams to ensure the successful completion of projects and assigned cases.
• Handle day-to-day operational issues and coordinate with relevant teams to resolve problems and minimize disruptions.

Requirements:

• Bachelor’s degree in Business Administration, Finance, or a related field (New graduates with a strong willingness to learn are welcome).
• Proficient in Microsoft Excel or Google Sheets (e.g., Pivot Tables, VLOOKUP / XLOOKUP) for data organization and support tracking.
• Highly detail-oriented and accurate when handling payment figures, structures, and documentation.
• Excellent interpersonal and communication skills with a strong ability to coordinate smoothly across various teams.
• A strong service-oriented mindset, proactive attitude, and commitment to collaborative teamwork