Cartrack SA

Listing reference: cartr_000917
Listing status: Online
Apply by: 31 October 2026
<h5>Position summary</h5>
Industry: Call Centre Industry
Job category: Admin, Office Support and Services
Location: Rosebank
Contract: Permanent
EE position: No
<h5>Introduction</h5>
Cartrack Rosebank is looking for a highly organised, accurate and deadline-driven Collections Support &amp; Administration Administrator to support our fast-paced Collections department. The successful candidate will be responsible for daily reporting, operational support and departmental administration, ensuring accurate information is delivered to management and operational teams within strict deadlines.
<h5>Job description</h5>
Key Responsibilities
<ul>
<li>Produce and distribute daily reports from CAMS, Vicidial, Queue Metrics and Excel.</li>
<li>Report on agent performance, PTPs, cash collections, communications, leads and ageing.</li>
<li>Consolidate attendance and process PTP cancellation tickets according to SOPs.</li>
<li>Manage inbound line and helpdesk tickets during allocated time blocks.</li>
<li>Complete reporting validation checks and escalate discrepancies promptly.</li>
<li>Provide backup reporting to support to colleagues.</li>
<li>Assist with overtime, headcount, stock, commissions, asset registers, staff transfers and confidential administration.</li>
</ul>
<h5>Minimum requirements</h5>
<ul>
<li>Matric / Grade 12 – Essential</li>
<li>2 years' administration or reporting experience.</li>
<li>Intermediate Excel proficiency – Pivot Tables, VLOOKUP, Filters, Text to Columns, Paste as Values and SUMIF/S.</li>
<li>Experience working to strict daily deadlines in a fast-paced environment.</li>
<li>Strong attention to detail and accuracy.</li>
<li>Excellent communication and organisational skills.</li>
<li>Ability to handle confidential information with discretion.</li>
<li>Proof of Excel competence or willingness to complete a practical Excel assessment.</li>
</ul>
Advantageous
<ul>
<li>Experience in collections, credit, finance or contact centre administration.</li>
<li>Knowledge of PTPs, payment methods, arrears and ageing.</li>
<li>Experience with CRM/dialler reporting, payroll, overtime, commissions, stock or helpdesk systems.</li>
<li>Qualification/certificate in Administration, Business, Finance or Data.</li>
</ul>

Collections Support & Administration Administrator

Collections Support & Administration Administrator

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