Collector

Description:

The Collector is charged with fulfilling all activities relative to delinquency control, loss prevention, and the recommendation of charge offs on a monthly basis in accordance with policy.

This position requires an understanding of all regulatory and compliance matters pertaining to the collection of consumer loans.

Responsibilities:

· Initiates and documents all member communications related to delinquent accounts, including secured loans, unsecured loans, and negative share balances.

· Handle outbound and inbound calls to resolve past-due accounts including auto loans, personal loans, signature loans, and credit card accounts.

· Negotiate payment arrangements, settlements, and workouts to assist members in curing their delinquency.

· Applies skip tracing techniques to locate member communications in the servicing system.

· Ensure professional, empathetic, and member-focused communication with all members.

· Escalate accounts for repossession, legal action, or charge-off when appropriate.

· Performs other collection duties as assigned, including support for collateral recovery, monitoring bankruptcy accounts, charge-off recovery, and deficiency outreach.

Qualifications:

· High School graduate.

· Minimum of 1 year of collections experience required.

· Possess excellent communication skills both verbally and written.

· Possess thorough knowledge of regulations applicable to essential responsibilities.

· Ability to motivate and influence others.

· Ability to perform analytical interpretation, evaluation and/or constructive thinking of problems that may require analysis of a wide variety of data; weighing the desirability or probability of possible outcomes. Problems may involve thinking out several steps into the future.

· Possess strong knowledge of how to use a personal computer and MS office products.

· Ability to make decisions without previous precedent to draw upon.

Pay: $16.00 - $18.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person