College Navigator

NORTHEAST TEXAS COMMUNITY COLLEGEJOB DESCRIPTIONCollege NavigatorDepartment: Student Services Job Status: Full TimeFLSA Status: Exempt Reports To: Assoc Dir of Academic AdvisingGrade/Level: Admin/Prof I Amount of Travel Required: As NeededWork Schedule: Contract Length: 12 MonthsMonday - Thursday 8AM - 6PM, Friday 8AM - 12PMOr as assigned or needed to meet demandsGENERAL STATEMENT OF DUTIESThe College Navigator provides holistic academic advising, coaching, and retention support to assignedstudents, with a focus on persistence, completion, and transfer. This position uses proactive, student-centeredstrategies and predictive data to remove barriers to success, promote self-efficacy, and connect students toappropriate campus and community resources.At NTCC, everyone is a recruiter, and this position embodies that philosophy by ensuring each interactionwhether with a student, parent, or community partnercreates a welcoming and encouraging experience thatpromotes enrollment and persistence.MAJOR RESPONSIBILITIESStudent Case Management & Advising Provide individualized academic advising and success coaching to assigned students throughouttheir college journey. Use predictive analytics, early alerts, and progress reports to identify at-risk students and coordinatetimely interventions. Conduct proactive outreach using phone, email, text, and social media to maintain consistentstudent engagement.

Support students in developing comprehensive academic and career plans aligned with degreecompletion and transfer goals. Administer and interpret non-cognitive assessments to inform academic and personal developmentstrategies. Maintain accurate, detailed documentation of all student interactions in approved case managementsystems.Student Engagement & Retention Support Build meaningful, motivational relationships that promote student confidence and persistence. Identify and address academic, financial, and personal barriers that affect student performance.

Coordinate or participate in workshops and activities focused on study skills, time management, andfinancial literacy. Encourage participation in tutoring, mentoring, and student engagement programs. Provide nudge communications and positive reinforcement to encourage course attendance,registration, and completion.Collaboration & Outreach Partner with faculty, Financial Aid, Counseling, TRIO, and other support offices to delivercomprehensive student assistance. Share student progress updates and collaborate to resolve academic or personal concerns.

Represent Student Services at college orientations, community events, and recruitment activities. Participate in Student Services Council meetings, cross-departmental committees, and professionaldevelopment opportunities.Data & Continuous Improvement Track and analyze student success metrics to measure impact of interventions. Ensure compliance with college policies, FERPA, and applicable grant requirements. Recommend improvements to advising processes, communication workflows, and student supportstrategies.POSITION CHARACTERISTICS Student-centered and culturally responsive approach.

Strong organizational, analytical, and communication skills. Ability to work effectively with diverse student populations. Proficiency with Microsoft Office Suite, student information systems, and virtual communication tools. Ethical, professional behavior and commitment to confidentiality.

Demonstrated initiative, teamwork, and service excellence.MINIMUM QUALIFICATIONS Bachelors degree required; Masters preferred in Education, Counseling, Psychology, or related field. Experience in academic advising, student retention, or success coaching preferred. Bilingual (English/Spanish) strongly preferred. Demonstrated ability to manage projects and meet deadlines within a collaborative team environment.

Knowledge of community college mission, goals, and populations served.MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORSTools/Equipment Used: Standard office equipment including personal computer and peripherals.Posture: Frequent sitting and standing; occasional bending/stooping, pushing/pulling, and twistingMotion: Repetitive hand motions; frequent keyboarding and use of mouse; occasional reachingLifting: Occasional light lifting and carrying (less than 15 pounds); occasional moderate lifting and carrying (15-50 pounds)Environment: May work prolonged or irregular hoursMental Demands: Work with frequent interruptions; maintain emotional control under stressThis document describes the general purpose and responsibilities assigned to this job and is not an exhaustivelist of all responsibilities and duties that may be assigned or skills that may be required.