1245 Old Griffin Rd., Dallas, GA 30157

Collision Center CSR / Service Advisor

Required: Collision Center/Auto Dealership Experience

Paulding Chrysler Dodge Jeep Ram’s Collision Center in Dallas, GA is seeking a Collision Center CSR / Service Advisor, WITH Collision Center/Auto Dealership experience, to join our team! We’re looking for a customer-focused professional who understands the collision repair process, communicates confidently with customers and insurance companies, and can keep repairs moving smoothly from start to finish.

What You’ll Do

As our Collision Center CSR/Service Advisor, you’ll be the primary point of contact for customers throughout the repair process.

Responsibilities include:

• Guide customers through the auto body collision repair process
• Answer questions and provide repair updates
• Schedule repairs and generate repair orders
• Open and maintain accurate repair orders using CCC ONE
• Coordinate repairs with estimators, technicians, and insurance companies
• Assist with insurance documentation and claim communication
• Resolve customer concerns and complaints
• Review invoices with customers
• Provide administrative support to the Collision Center
• Maintain excellent customer satisfaction and CSI scores
• Ensure a smooth, professional customer experience from start to finish

We’re Looking For:

• REQUIRED: Previous collision center or automotive dealership experience
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Detail-oriented with strong follow-through
• Proficient with computers and able to learn software systems
• Experience with CCC ONE is strongly preferred
• Ability to manage time and prioritize effectively
• Strong problem-solving skills
• Ability to handle customer concerns professionally
• Comfortable working in a fast-paced environment
• Positive, dependable team player

Full-time Benefits:

• Competitive pay based on experience
• Excellent training and support
• 5-day work week — closed on weekends
• Medical, dental, vision, and life insurance
• 401(k) plan
• Employee discounts
• Supportive management team
• Career advancement opportunities
• A professional and fast-paced team environment

Ready to Join Our Team?

We are a family-owned dealership committed to a professional and supportive workplace where teamwork, respect, and results go hand in hand. Join our team where your skills are valued, your contributions matter, and your career can grow. Upload your resume and complete the assessment for priority consideration.