929 John Rice Boulevard, Murfreesboro, TN 37129

Collision Center Customer Service Coordinator

Salary + Commission + Bonuses | $100,000+ Growth Potential Paid Training Available & Advancement Opportunities

Collision, Dealership & Related Industry Experience Welcome!

Honda of Murfreesborois hiring a Collision Center Customer Service Coordinator to join our team.

This role combines customer service, repair coordination, estimating support, and collision center administration. You’ll work closely with customers, Service Advisors, technicians, Parts, Accounting, insurance contacts, rental providers, and the Used Car Department to help keep repairs organized and moving efficiently.

Previous collision estimating experience is a plus, but it is not required.

We’re open to candidates with strong customer service, dealership, repair coordination, or estimating experience, including similar backgrounds in RV, Marine, Powersports, and other service or repair industries.

If you’re organized, professional, detail-oriented, and interested in growing into a stronger collision estimating role, we’d like to hear from you.

We offer:

• Competitive salary based on experience
• Commission and performance bonuses
• Growth potential to $100,000+
• Training in collision estimating and repair processes
• CCC ONE training available
• Opportunity to grow into additional estimating responsibilities
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (vacation and sick time)
• Employee discounts

What You’ll Do:

• Create and maintain accurate customer and vehicle files
• Assist with collision estimates, supplements, approvals, and repair documentation
• Prepare estimates for Service Department customers and used vehicle reconditioning, with training and manager review
• Communicate with customers and provide repair updates
• Coordinate with Service Advisors, technicians, Parts, Accounting, insurance contacts, and rental providers
• Track repair information, approvals, and required documentation
• Help keep Collision Center work organized and moving efficiently
• Take on additional estimating responsibilities as training and experience progress

What We're Looking For:

• Strong customer service and communication skills
• Excellent organization and attention to detail
• Collision Center, dealership, customer service, repair coordination, or collision estimating experience is a plus, but not required
• Similar experience in RV, Marine, Powersports, or other repair and service industries is welcome
• CCC ONE experience is helpful, but not required
• Comfortable learning estimating software and collision repair processes
• Ability to manage multiple customers, files, and priorities in a fast-paced environment
• Professional, dependable, and team-oriented
• Strong follow-through and documentation skills
• Willingness to learn and grow into additional estimating responsibilities
• Valid driver's license with an acceptable driving record

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.