Collision Customer Service Representative.

Job Overview

Join our dynamic team as a Collision Customer Service Representative, where your enthusiasm and dedication will drive exceptional client experiences. In this role, you will serve as the primary point of contact for customers navigating the aftermath of vehicle collisions, providing expert support and guidance throughout their repair journey. Your proactive communication skills and technical proficiency will ensure a smooth, positive process for clients while maintaining high standards of customer service excellence. This paid position offers an exciting opportunity to develop your skills in a fast-paced, rewarding environment dedicated to helping people get back on the road confidently.

Collision Estimating Platform - CCC1 - Some expierence in writing

Duties

• Engage with customers via phone, email, and in person to understand their needs and provide timely assistance related to vehicle repairs and claims.
• Manage inbound and outbound calls efficiently, demonstrating excellent phone etiquette and communication skills.
• Assist clients with scheduling appointments, explaining repair procedures, and addressing questions or concerns with clarity and professionalism.
• Enter customer data accurately into our systems using Microsoft Office tools and specialized software, ensuring all records are complete and up-to-date.
• Support clients through the claims process by providing detailed information, troubleshooting issues, and offering solutions to enhance their experience.
• Collaborate with team members across departments to coordinate repairs, track progress, and ensure customer satisfaction from start to finish.
• Handle cash transactions when necessary with integrity, maintaining accurate records of payments or deposits.

Experience

• Previous call center experience or customer support roles that demonstrate strong communication skills and problem-solving abilities.
• Bilingual or multilingual abilities are highly valued to serve diverse client needs effectively.
• Proficiency in Microsoft Office Suite (Word, Excel) along with general computer skills for data entry and documentation tasks.
• Experience in sales or client services is a plus, highlighting your ability to build rapport and influence positive outcomes.
• Familiarity with phone communication techniques, including outbound calling and managing multiple conversations simultaneously.
• Demonstrated organizational skills with attention to detail in handling customer information and documentation.
• Knowledge of technical systems related to vehicle repairs or insurance claims is advantageous but not required; training will be provided.

This role is perfect for energetic individuals eager to make a difference by delivering outstanding customer service in a supportive environment. If you thrive on helping others, possess excellent communication skills, and are ready to grow professionally, we want to hear from you!

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person