Collision Operations Manager

Collision Operations Manager | No Weekends | $95K–$105K a Year | Burien, WA

CARSTAR Burien is hiring a Collision Operations Manager to lead our shop. Burien runs as one team with our Des Moines shop, just in two locations. You’ll be the on-site leader, run daily operations, and handle both front-end and back-end estimating, backed by the systems and support of our highest-volume shop. We’re an easy drive from West Seattle, White Center, SeaTac, Tukwila and Normandy Park.

Why Murray’s

Murray’s Collision Group has been family-owned and serving the Puget Sound since 1984. Today we run CARSTAR and Fix Auto shops across the region, and we’re still growing. You’ll have the stability, benefits and support of an established group behind you, including a centralized customer service team, while leading a shop where your name and your work matter.

Why managers choose us

• Strong salary. $95,000–$105,000 a year, based on experience.
• 4.8 stars on Google. Burien runs as one team with our Des Moines shop, which is rated 4.8 stars from 800+ Google reviews.
• A team already in place. Step into a staffed shop and focus on leading, not building from scratch.
• Real support. Work hand in hand with our Des Moines team, with a centralized customer service team and the resources of a multi-location group behind you.
• No weekends. Monday through Thursday, 8 a.m. to 5 p.m., and Friday, 9 a.m. to 3 p.m.
• Benefits after 90 days. Medical, dental, vision and life insurance, a 401(k) with a 2% match, paid holidays plus PTO.
• Room to grow. Build your leadership career with a company that keeps expanding.

What you’ll do

Lead the shop

• Serve as the on-site leader and decision-maker for the Burien location
• Lead, support and hold accountable a team of about five
• Keep vehicles moving efficiently through the repair process
• Lead daily production meetings and clear obstacles that affect cycle time
• Keep the shop clean, safe and organized

Estimate, front-end and back-end

• Write accurate estimates, supplements and repair plans in CCC ONE
• Complete walk-in estimates and UPD documentation within 24 hours
• Take part in DFR with technicians to build complete repair plans
• Make sure estimates follow OEM procedures, DRP guidelines and insurance requirements
• Order parts and track parts status in CCC ONE

Build customer and insurance relationships

• Explain repairs, timelines and insurance steps so customers feel at ease
• Build strong working relationships with insurance partners and adjusters
• Work with our centralized customer service team, covering customer updates and phones when needed
• Proactively update customers when delivery dates change
• Drive strong CSI and NPS results

What we’re looking for

• Collision estimating experience
• Management experience, with the ability to lead a small team
• CCC ONE experience preferred
• Knowledge of DRP guidelines
• Strong communication, organizational and customer service skills
• Able to prioritize and multitask in a busy shop
• I-CAR training or industry certifications preferred
• Valid driver’s license and insurable driving record

Work environment

• Exposure to paint fumes, dust, chemicals and shop noise
• Conditions may vary with temperature and workload

Physical requirements

• Able to stand, walk, bend, kneel and squat for extended periods
• Able to inspect vehicles and move around the shop throughout the day

Ready to lead a team that’s ready for you? Apply today. We respond quickly and can move from application to offer fast.

Murray’s Collision Group is an equal opportunity employer.