COLTS PT Dispatcher/Administrative Assistant

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Description Of Work Lee County is seeking a qualified candidate to provide dispatching and administrative assistance for the COLTS operation. This person will be responsible for assisting with scheduling and recording

verification for routing details and payment authorization; assisting with walk-in and telephone customers to facilitate their requests and inquiries; and providing back-up assistance to administrative staff as requested and needed. Other responsibilities will be assigned as needed. Work is coordinated, observed, reviewed, and evaluated by the Administrative Associates and Transportation Director.

Knowledge, Skills, And Abilities Comprehensive knowledge of local government operations and services, combined with strong data entry skills and a solid understanding of customer service principles. This employee is expected to provide courteous, knowledgeable assistance to COLTS passengers and contractors. Confidentiality must be upheld at all times. The role requires effective communication skills, both oral and written, as well as proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Publisher. Training on Trip Master software is required. Flexibility in scheduling is essential, including availability for early morning shifts.

Special Requirements Valid driver’s license in the State of North Carolina.

Minimum Education & Experience High School or GED, and at least two years of data entry and customer service or public contact experience, preferably in local government.

Preference will be given to Associate Degree in Office Administration or other administrative degree.

Pre-employment drug testing, as well as random drug testing throughout employment tenure, are required under the regulation of the Federal Transit Administration. Application Process Please submit a Lee County Application, resume, and cover letter to the Lee County Human Resources office at 408 Summit Drive/PO BOX 1968, Sanford, NC 27331. Applications can also be reached via https://leecountync.gov/how\_to\_apply\_for\_positions/index.php .

NC SBI Electronic Fingerprinting, Criminal History Background Check , and p re-employment drug testing are required prior to employment. Position will remain posted until it is filled. EQUAL OPPORTUNITY EMPLOYER