Columbus Community Manager

Community Manager Position Description

About the Role:

The Community Manager is the Host, Owner, and Connector of the COhatch experience. Your mission is to transform a physical space into a thriving, authentic community. You don’t just run operations; you curate an atmosphere where every member and visitor feels seen, supported, and inspired. You are responsible for the growth, retention, and overall heartbeat of your location.

Key Responsibilities Daily Operations & Facilities

● Ensure the location is Clean & Ready at all times.

● Open and close the location according to standard operating procedure.

● Maintain the Standard of Shine - address issues proactively.

● Execute daily cleaning, organization, and supply management.

● Ensure all facilities, assets, and amenities are functional and member-ready.

Front Desk & Member Support

● Greet members and visitors warmly and professionally.

● Handle phones, voicemails, emails, and member mail promptly.

● Assist members with services, amenities, and personalized support (e.g., early arrivals, lunch recommendations).

New Member Growth & Onboarding

● Respond promptly to walk-ins, referrals, and digital leads.

● Conduct engaging tours highlighting the WORK–MEET–LIVE value proposition.

● Manage onboarding and offboarding, invoices, payments, and member accounts.

● Track leads, workflow, and follow-up using the CRM.

Community & Relationship Building

● Facilitate connections among members through intentional introductions.

● Create meaningful touchpoints throughout the member lifecycle.

● Execute Random Acts of Kindness and support member life events.

● Build relationships with local leaders, nonprofits, startups, and community organizations.

● Support and participate in community events, volunteer activities, and impact programs.

Location Management & Member Retention

● Foster relationships through daily engagement, active listening, and proactive problem-solving.

● Connect members to maximize their experience and engagement.

● Maintain billing accuracy, facility utilization, and location scorecards.

● Drive high retention through consistent hospitality and community care.

The Gold Standard: Hospitality & Member Experience Proactive & Personalized Welcome

● Practice the 5/10 Rule: Smile and make eye contact at 10 feet; deliver a warm verbal greeting at 5 feet.

● Never let a screen come between you and a guest - stand up, step from behind the desk, and greet every person as if they’re entering your home.

● Frequently check in with members throughout the day to anticipate needs and build relationships. Anticipatory Service & Radical Ownership

● Circulate the floor frequently to identify needs before they’re voiced.

● Own issues end-to-end and end every interaction with a proactive offer of help: “Is there anything else I can do to make your day better?”

Meeting & Event Excellence

● Ensure meeting spaces are clean, stocked, and A/V ready.

● Provide a warm welcome kickoff for all meetings and events.

● Assist with catering setup, beverage service, room resets, and guest flow throughout the day.

Measures of Success - COhatch KPIs

● New member growth ● Member retention

● Thriving community engagement

● Location profitability

● Office vacancy percentage

● Meeting & facility utilization

● Impact scholar participation

● Popularity as a community event destination

● Location scorecard and revenue report completion

● Continual growth indicators

Skills & Qualifications Soft Skills

● Exceptional written and verbal communication

● Active listening and a solution-oriented mindset

● High EQ (self and social awareness)

● Conflict resolution (member and team)

● Time management and flexibility

● Professionalism, accountability, and optimism

● Initiative, persistence, and teamwork Hard Skills

● CRM utilization

● LinkedIn and guerrilla marketing

● COhatch systems and training

● Event coordination and A/V troubleshooting

Employment Type & Compensation

● Full-time, in person at the designated COhatch location.

● Work Schedule: Monday-Friday, 8:00 am–5:00 pm, Occasional evenings and weekends for events and activations.

● Total compensation includes Base salary (based on experience) and bonus opportunities outlined below. ● Comprehensive benefits package including health, dental, vision, 401(k) with company match, PTO, paid holidays, and discounted vacation home access.

Bonus Qualifications

● Must be in good standing to qualify

● Location must be open for 12+ months to qualify

● Quarterly member growth by 25 paid members

○ Baseline will be determined at the beginning of each quarter

○ Tracking will be reviewed through quarterly CARE Reports

○ Excludes scholars and $0 memberships

○ 25 additional members (does not include if you lost members, must be in addition) = $2500 quarterly bonus

Mission: Strengthen Community, Improve Lives, and Equip others to be greater

Vision: Millions of people with improved lives and increased impact

COhatch is an Equal Opportunity Employer