Combination Network Technician

The Combination Network Technician is responsible for installing, maintaining, troubleshooting, and repairing broadband and telecommunications services for residential and business customers. This position supports fiber optic, fixed wireless, voice, video, and data networks by servicing customer-premise equipment, outside plant facilities, and network infrastructure. The Combination Network Technician ensures reliable service delivery, provides exceptional customer support, performs utility locates, and contributes to the ongoing operation, maintenance, and improvement of the communications network.

Essential Job Functions

• Install, maintain, troubleshoot, and repair broadband communications services, including data, voice, video, and network connectivity solutions.
• Install and service customer-premise equipment, wired and wireless networks, and related communications equipment.
• Perform installations, upgrades, repairs, and restoration of services for residential and business customers.
• Maintain and troubleshoot fiber, fixed wireless, outside plant, aerial and buried cable facilities, and associated network infrastructure.
• Provide technical support related to broadband connectivity, VolP services, routers, connected devices, and customer applications.
• Conduct utility locates and accurately identify underground facilities in compliance with company procedures and regulatory requirements.
• Perform preventive and corrective maintenance to ensure network reliability and performance.
• Educate customers regarding products, services, and equipment while promoting company offerings when appropriate.
• Maintain accurate documentation, inventory records, and customer communications Participate in after-hours on-call rotations and respond to service interruptions and emergency situations.
• Maintains strong knowledge of all products and services offered by the Company. Maintains a clean vehicle, tools, and work environment to ensure the safety of employees, vendors, customers, and the public.
• Performs all other related duties as assigned by management

Qualifications

• High school diploma or equivalent required.
• Technical certifications, training, or prior experience in telecommunications, outside plant (OSP) construction, networking, computer repair, technical support, or a related field preferred.
• Working knowledge of broadband communications services, including data, voice, video, network connectivity solutions, and telecommunications technologies such as fiber optic networks, fixed wireless systems, VoIP services, routers, and customer-premises equipment (CPE).
• Ability to install, maintain, troubleshoot, repair, and test telecommunications and network infrastructure, communications equipment, and customer services.
• Ability to read, interpret, and apply information from network diagrams, service orders, construction plans, utility locates, and other technical documentation.
• Strong technical aptitude with demonstrated troubleshooting, diagnostic, problem-solving, and decision-making skills.
• Proficiency in the use of computers, mobile devices, software applications, telecommunications test equipment, and related technologies.
• Experience safely operating hand tools, power tools, and equipment commonly used in telecommunications installation, maintenance, and repair activities.
• Strong mathematical, organizational, documentation, and time-management skills with exceptional attention to detail.
• Effective communication and customer service skills, with the ability to build positive relationships and work independently as well as collaboratively within a team environment.
• Demonstrated commitment to workplace safety, regulatory compliance, quality standards, and continuous professional development. Ability to obtain and maintain Authorized Climber/Rescuer certification through CITCA; current certification preferred.
• Valid driver's license and an insurable driving record required.

Pay: $19.00 per hour

Work Location: In person