Command Center Head

Command Center Head

Role Purpose

The Command Center Head is responsible for the 24/7 centralized monitoring and command generation for the entire Aramco Stadium precinct. The role ensures the continuous, high-quality delivery of all periphery services, including utilities, security and safety, 365 days a year. As the primary authority for keeping the precinct safe and operational, the Command Center Head generates real-time commands and coordinates responses across all functional workstreams, acting as the directive voice for internal response teams, third-party providers and government emergency services during active incidents.

Primary Outcome

To deliver a precinct that remains safe, secure and fully operational around the clock, with every utility, security, traffic and crowd-management variance detected, commanded and resolved in real time to 6-star service standards, and with Command Center operations fully aligned to the technical and security requirements of the 2027 AFC Asian Cup and 2034 FIFA World Cup.

Key Responsibilities

24/7 Precinct Command

• Lead the around-the-clock operation of the Command Center, monitoring all integrated Building Management Systems (BMS), security arrays and infrastructure health.
• Generate commands to ensure the reliability and quality of all periphery services, including utilities (power, water, HVAC), security and surveillance, and safety systems.
• Generate and enforce 24/7 operational commands to security teams, utility providers and traffic control agencies to maintain precinct integrity.

Traffic, Access and Crowd Management

• Coordinate real-time traffic management and precinct access for visitors, service providers and staff to ensure seamless flow and minimize congestion.
• Monitor and manage crowd dynamics across the precinct during both event and non-event days to ensure the highest standards of public safety and incident prevention.

Command, Dispatch and Incident Response

• Actively generate commands and dispatch response teams based on real-time data to resolve operational variances and maintain 6-star service levels across the precinct.
• Lead the response and de-escalation of all precinct-wide incidents, ensuring detailed reporting is captured for performance tracking and compliance audits.
• Act as the primary directive voice for government emergency services and internal response teams during active incidents.

Major Event Readiness

• Ensure the Command Center's 24/7 operations meet the specific technical and security requirements mandated for the 2027 AFC Asian Cup and 2034 FIFA World Cup.
• Lead diverse response teams and third-party providers under pressure, working through teams with minimal conflict and resistance.

Experience Requirements

• Proven ability to manage 24/7 operations and generate proactive commands based on complex data inputs.
• Expert knowledge of integrated utility, security and crowd management systems.
• Strong communication skills with the ability to lead diverse response teams and third-party providers under pressure.

Education Requirements

• Bachelor's degree in Engineering, Security Management, Facilities Management or a related field.