Command Center Manager

Company Details:

Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so, Berkley Technology Services (BTS) wants to meet you!

BTS is the powerhouse tech arm of W. R. Berkley Corporation, a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive.

Right Team. Right Technology. Simple and Secure.

Responsibilities:

What You'll Do

As our Command Center Manager, you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for:

• Overseeing incident response, system monitoring, and SLA adherence
• Leading enterprise event escalations and executive-level communications
• Driving process maturity, automation, and operational efficiency
• Hiring, mentoring, and developing top-tier technical talent
• Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
• Reporting on KPIs, system availability, and customer satisfaction metrics

Qualifications:

What You Bring

• 5+ years in a leadership role within a Data Center, NOC, or SOC
• Proven success in high-pressure, high-visibility environments
• Strong technical acumen and hands-on experience with tools like SolarWinds, AppDynamics, Dynatrace, DataDog, etc.
• Exceptional communication, project management, and analytical skills
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Experience with SRE principles, automation, and tooling optimization is a plus

Why BTS?

• Be part of a Fortune 500-backed tech team with global impact
• Work in a culture that values innovation, growth, and employee development
• Enjoy opportunities to expand your career into roles you never imagined
• Make a real difference in how technology supports the future of insurance

The Company is an equal employment opportunity employer.