Command Center Operator (CCTV)

The Command Center Operator is responsible for monitoring CCTV systems, detecting and reporting security incidents, ensuring CCTV equipment is functioning properly, coordinating with Security, IT, and Retail teams, and preparing accurate shift reports. The role requires prompt incident response, strong attention to detail, and effective communication to support the safety and security of company operations.

Job Description:

• Monitor CCTV cameras and identify security or operational incidents.
• Detect and report critical findings within required response times.
• Monitor CCTV equipment and report camera obstructions, focus issues, or malfunctions.
• Coordinate incidents with Security, IT, and Retail teams for timely resolution.
• Prepare complete and accurate shift reports with supporting evidence.
• Conduct proper turnover of incidents and equipment status at the end of each shift.
• Maintain daily reports on CCTV findings, equipment status, and guard attendance.

Job Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• At least one year of experience in a Command Center, CCTV monitoring, or a similar role.

• 20/20 vision (with or without corrective lenses).

• Willing to work on shifting schedules, weekends, and holidays as needed.