Command Center Specialist-Downtown Chicago

Command Center Specialist-Downtown Chicago

Responsibilities:

• Manage alarm, communications, reporting, video management, and access control functions at multiple locations using a variety of software programs.
• Respond to incidents, alarms, notifications, emails, and calls for service in a professional and customer-friendly manner.
• Process, forward and log information from incoming calls and operate after-hours switchboard in a timely, professional, and effective manner.
• Log shift activity of various officers / buildings using established systems, processes, and protocols.

Requirements:

• Demonstrated exceptional customer service, verbal, and written skills.
• Demonstrated intermediate-level computer skills with Windows, MS Office, and internet.,
• Familiarity with access control and alarm monitoring systems and panels; knowledge of CCTV systems required.
• Ability to work well under pressure, multi-task and adapt to changing conditions, urgent matters, and emergencies.