Command Center Supervisor/ Manager

About the role

The Security Command Center Supervisor/ Manager is responsible for supervising and overseeing the administrative, monitoring, dispatching, reporting, and coordination functions of the Security Command Center during assigned shifts. The position directly assists the Command Center Manager in ensuring continuous 24/7 operational monitoring, efficient communication flow, incident coordination, personnel monitoring, and proper documentation of all command center activities. The role also serves as the acting shift lead during the Command Center Manager's temporary absence, rest periods, or delegated authority.

Key responsibilities

• Supervise daily command center administrative and operational activities during assigned shifts
• Ensure uninterrupted command center coverage and operational monitoring at all times
• Assist in overseeing command center personnel, dispatchers, and administrative support staff
• Act as shift lead or officer-in-charge during temporary absence or rest periods of the Command Center Manager
• Monitor daily security deployments, incidents, absences, reliever requirements, and operational concerns
• Coordinate with Operations Officers, Detachment Commanders, field personnel, and clients regarding operational matters
• Supervise preparation, filing, and monitoring of operational reports, incident reports, endorsements, deployment records, and communication logs
• Supervise incoming and outgoing command center communications through calls, radio, messaging platforms, and emails
• Guide and mentor command center administrative staff and personnel during assigned shifts
• Ensure cleanliness, orderliness, and operational readiness of the command center

About you

• Graduate of any 4-year course; background in Criminology, Business Administration, Office Administration, or related fields is an advantage
• At least 2–3 years supervisory experience in operations, command center, dispatching, security, or administrative work preferred
• Strong knowledge of administrative procedures and operational coordination
• Proficient in Microsoft Office applications, especially Excel and Word
• Strong communication, documentation, and leadership skills
• Able to work under pressure and make sound decisions during operational situations
• Willing to work on a 12-hour shifting schedule, including weekends and holidays when required
• Strong leadership and supervisory ability
• Highly organized and detail-oriented
• Can maintain composure during emergencies