Commerce Experience Lead

For our client, we are seeking a Commerce Experience Lead to join the team of a leader in the Transportation space. This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a operationally complex logistics environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $120,000 annually

Responsibilities

• Act as the main contact for customers using the company’s Commerce software
• Oversee the entire onboarding process to ensure quick value realization
• Collaborate with cross-functional teams to enhance product adoption
• Create tailored customer success playbooks and training materials
• Analyze customer business models to identify growth opportunities
• Monitor product performance and customer satisfaction metrics
• Resolve client issues while maintaining high satisfaction levels

Qualifications

• 5+ years in Marketing Operations or SaaS customer success roles
• Experience with Ecommerce or post-purchase technologies
• Technical proficiency with software configuration and troubleshooting
• Track record in reducing customer time-to-value during onboarding
• Knowledge of product usage metrics and customer health analysis
• Demonstrated expertise in conducting training and QBRs focusing on ROI
• Strong relational skills for managing complex client accounts

Benefits

• Flexible work environment
• Opportunity for professional development
• Access to innovative software tools
• Collaborative team culture
• Impactful role in shaping customer experiences

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.