Commercial Account Handler – Fully Remote

An exciting opportunity to join a growing commercial insurance brokerage!

Avella People is recruiting on behalf of a growing, independent commercial insurance brokerage seeking an experienced Commercial Account Handler to join its team.

This is a fantastic opportunity for someone who enjoys the full commercial broking process and wants more than just a traditional account handling role.

You'll have the opportunity to take ownership of an established commercial client portfolio, build genuine relationships with clients and insurers, and play an important part in the continued development of a growing business.

Working closely with senior leadership, you'll benefit from a supportive environment, genuine autonomy and opportunities to progress as the business expands.

The Role

As a Commercial Account Handler, you'll be responsible for managing and developing a portfolio of commercial insurance clients, providing a high standard of service and ensuring their insurance arrangements continue to meet their business needs.

Your responsibilities will include:

• Managing commercial client relationships and acting as their main point of contact.
• Handling the full renewal process, from initial review through to placement.
• Managing mid-term adjustments, policy amendments and general client enquiries.
• Reviewing existing policies to identify gaps in cover or potential underinsurance.
• Liaising and negotiating directly with insurers and underwriters to secure competitive terms.
• Obtaining and comparing quotations, including premiums, coverage, exclusions and policy conditions.
• Handling new business enquiries from initial fact-find through to placement.
• Identifying appropriate cross-selling opportunities within existing client portfolios.
• Building and maintaining strong relationships with clients and insurance partners.
• Maintaining accurate client records and ensuring compliance with FCA requirements.

You'll work across a varied portfolio of commercial risks, which may include Commercial Combined, Property Owners, Professional Indemnity, Liability, Contractors, Fleet, Cyber and Directors & Officers insurance.

About You

We're looking for someone with a solid background in commercial insurance broking who is confident managing clients and dealing directly with insurers.

Essential experience and skills:

• Ideally 3+ years' experience in commercial insurance broking or account handling.
• Experience managing commercial renewals and mid-term adjustments.
• A good understanding of commercial insurance products and policy coverage.
• Confidence communicating directly with clients, insurers and underwriters.
• Experience obtaining quotations and negotiating insurance terms.
• Strong organisational skills and the ability to manage your own workload.
• Excellent communication and relationship-building skills.
• A proactive, client-focused approach with strong attention to detail.

Desirable but not essential:

• Experience using Acturis or similar insurance broking systems.
• Experience using insurer extranets and trading platforms.
• Cert CII qualification or working towards professional insurance qualifications.
• Experience within an insurance network or Appointed Representative environment.

You don't need to be an expert in every class of commercial insurance. What's important is your ability to understand client risks, ask the right questions and find suitable insurance solutions.

What's on Offer?

• £30,000–£35,000 basic salary, depending on experience.
• Fully remote working – work from home anywhere in the UK.
• Uncapped commission on qualifying personally generated new business.
• Annual discretionary performance bonus of up to 5% of basic salary.
• 25 days' annual leave plus UK Bank Holidays.
• Workplace pension.
• Support towards professional qualifications and continued development.
• Direct access to senior leadership and ongoing support.
• A varied commercial client portfolio.
• Genuine autonomy and the opportunity to influence how the role develops.
• Long-term career progression as the business grows.

Why Apply?

This isn't simply another account handling position.

You'll be joining a growing brokerage at an exciting stage, where your experience, ideas and contribution will genuinely matter.

Whether your long-term ambitions are to progress into senior account handling, commercial broking, account executive responsibilities or team leadership, there is real potential to develop your career.

If you're an experienced Commercial Account Handler looking for flexibility, responsibility and an opportunity to grow with a business, we'd love to hear from you.

Pay: £30,000.00-£35,000.00 per year

Work Location: Remote