Commercial Account Manager

Who you are

• Minimum 3 years of new business sales or account management experience in a B2B organization
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
• Excellent verbal and written communication skills, as well as interpersonal skills
• Organizational, project management, and time management skills
• Familiarity with basic sales tools and common metrics
• High adaptability and understanding of change within the evolution of a startup
• This is an in-office role in Toronto, 5 days per week. This is not a remote role
• Bachelor’s degree from an accredited university
• Experience with financial services sales
• Experience at a high-growth startup
• Expertise in using Salesforce, Outreach, or other productivity tools
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

What the job involves

• Commercial Account Managers at Ramp are the primary relationship owners post-implementation, responsible for driving product adoption, spend activation, and long-term account growth across a portfolio of 150–200 commercial customers
• As Ramp’s first Account Manager dedicated to Canadian-based customers, you’ll own a portfolio of Canadian commercial accounts; deepening relationships, leading strategic conversations, and identifying opportunities to expand Ramp’s footprint while developing a deep understanding of their local needs and helping shape Ramp’s growing presence in Canada
• Build and nurture strong relationships across new and existing high-value commercial customers to better achieve their needs and manage all reporting of health within accounts
• Develop deep, multi-threaded relationships with decision makers at your customers
• Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts
• Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams
• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Benefits

• Comprehensive medical, dental, and vision insurance
• One Medical Membership
• 401(k) including an employer match
• Unlimited PTO
• Parental leave
• Monthly wellness stipend
• WFH stipend
• Relocation support to move to NYC
• Pet Insurance