Commercial Account Manager

• As Common Room grows, we’re evolving how we support and expand our customer base. The Commercial Account Manager role exists to own post-sales revenue outcomes for a portfolio of customers—ensuring strong renewals while proactively identifying and driving expansion opportunities
• Own a portfolio of Growth customers with responsibility for renewals and expansion
• Manage the full post-sales commercial lifecycle, from onboarding handoff through renewal
• Proactively identify and develop upsell and expansion opportunities based on customer usage, maturity, and evolving needs
• Partner closely with Customer Success, Solutions, and Sales to ensure customers realize value and are positioned for growth
• Lead renewal and expansion conversations, including discovery, value articulation, and commercial negotiation
• Help customers evolve their GTM approach by introducing new use cases, workflows, and capabilities as they mature
• Maintain accurate account plans, forecasts, and notes within CRM and GTM tooling
• Surface customer feedback and expansion signals to Product and GTM leadership
• In Your First Week, Expect To:
• Learn Common Room’s core personas, use cases, and GTM motion
• Get familiar with your customer book and internal tools
• Meet Customer Success, Implementation, Solutions, and Sales partners
• In Your First Month, Expect To:
• Begin owning renewal and expansion conversations with support.
• Understand customer goals, usage patterns, and growth potential
• Identify early expansion opportunities within your book
• In Your First Three Months, Expect To:
• Independently manage your customer portfolio
• Drive successful renewals and contribute expansion revenue
• Build confidence navigating post-sales commercial conversations

Benefits

• Full coverage health, dental, and vision insurance
• Unlimited paid time off and paid holidays
• 401(k) self contribution program
• Stipend to make your workspace shine- This role is ideal for someone early-to-mid in their GTM career who is energized by customer ownership, commercial responsibility, and helping teams adopt a more modern, signal-driven GTM approach
• Success here requires grit, curiosity, and the ability to balance relationship management with revenue ownership
• Have 2–5+ years of experience in Account Management, Customer Success, Sales, or a similar GTM role in B2B SaaS
• Are excited by owning accounts end-to-end, not just supporting them
• Bring grit and resilience—you don’t wait for opportunities to land in your lap
• Enjoy learning, being coached, and growing into more complex deal ownership over time
• Can juggle a larger book of accounts while staying organized and proactive
• Are willing to travel occasionally for customer meetings, events, or team offsites when it drives stronger relationships
• Are technically curious and comfortable discussing GTM tooling, data flows, and integrations at a conceptual level
• Bring a commercial mindset to post-sales work and are comfortable talking about value, growth, and pricing