Commercial Admin - CostCo

Job Title: Commercial Admin - CostCo

Location: South Wales

Scope of the Role:
A highly organised and proactive individual, you will provide essential commercial and administrative support to the Export Division, helping to ensure excellent customer service, efficient account administration and the smooth delivery of day-to-day commercial activities.

Working closely with the Head of Commercial Export and Category Manager Export, you will take ownership of a wide range of administrative and commercial support activities.

From preparation of customer presentations, analysis of data, co-ordinating sample requests, supporting customer communications and pipeline management, you will play a key role in enabling the sales teams to focus on developing customer relationships and delivering sustainable growth.

This is a hands-on role suited to someone who enjoys working in a fast-paced commercial environment, thrives on organisation and attention to detail, and is looking to develop broad experience across sales support, customer service, reporting and commercial operations.

Key Duties & Responsibilities

Commercial & Sales Support

• Provide day-to-day administrative and commercial support to the Export Team and Management.
• Build positive working relationships with customers to support the delivery of excellent customer service.

Product Information, Reporting & Systems

• Set up and updating of product matrix/specifications from information supplied by Export Cat manager, Head of Commercial – Export, supplier and customer.
• Support Export Commercial team with customer specification completion, documentation, contracts, customer portals
• Complete customer data requests relating to products, packaging and compliance information.
• Produce and maintain regular sales reports and commercial analysis using Phocas and Microsoft Excel.
• Support the ongoing maintenance of customer data, product records and commercial reporting systems.
• Submit licence & FSC product approval in a timely manner before production and packaging sign off

Samples, Marketing & Commercial Support

• Coordinate customer sample requests, ensuring products are despatched accurately and within agreed timescales.
• Check pre-production and production samples with Export Cat Manager and report any issues / requirements for amends from both the Export team and / or Customer. Ensure any amends are carried out correctly and in time to meet shipment dates.
• Support with ECOM media requirements – images and text and any social media monitoring required
• Provide general administrative support for customer meetings in Wales or preparation for meetings in Export regions
• Support the compiling of Market reports and competitor analysis for export markets
• Showroom preparation – work with the Export team to prepare showrooms and product ready for customer visits from export customers including Costco.

Reporting & Continuous Improvement

• Compile routine sales and performance reports to support the commercial team.
• Assist with maintaining accurate commercial documentation and ensuring all documents are filed correctly.
• Identify opportunities to improve administrative processes, reporting accuracy and ways of working.
• Keeping up to date tracker for customers projects throughout the year ensuring critical path dates are adhered to and flagging up any potential issues.
• Coordinate customer requests, ensuring timely communication and follow-up across the business.
• Support the commercial team with customer-specific presentations, product information and documentation where required.
• Work with export team on new projects and products for driving growth in the export market.

Key Skills & Competencies:

• Highly organised, with the ability to manage multiple priorities and deadlines within a busy commercial environment.
• Strong attention to detail, with a commitment to accuracy across customer information, orders and reporting.
• Confident communicator, comfortable building relationships with customers, colleagues and suppliers.
• Proactive and dependable, with the ability to take ownership of tasks through to completion.
• Customer-focused, with a passion for delivering excellent service.
• Commercially aware, with an interest in supporting sales growth and developing broader commercial knowledge.
• Good analytical skills, with confidence interpreting sales reports and identifying trends.
• Strong IT skills, including Microsoft Outlook, Excel, Word and PowerPoint.
• Experience within a commercial administration, sales support or customer service environment desirable.
• Positive team player with a collaborative approach and willingness to learn and develop within a growing commercial team.

About our people and the recruitment process

We’re an inclusive employer and we welcome applications from everyone!

We are guided by our values – purpose, pace, passion and people. We are committed to supporting and promoting equality and diversity and to create an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [email protected]

Job Type: Full-time

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Work from home

Work Location: Hybrid remote in Hengoed CF82 7SS