Commercial Banking Controls Manager

Who you are

• You can apply risk and control principles to understand how controls are operating, identify improvements and support the management of risk events and actions
• You can interpret management information and other data to identify trends, investigate issues and turn your findings into practical recommendations
• You can build constructive working relationships with key contributors and business collaborators, understand their needs and provide appropriate advice, support and challenge
• You can explain complex risk and control information clearly in written reports, presentations, meetings and governance forums
• You can identify opportunities to improve processes, controls and reporting, and help turn agreed improvements into practical changes
• You understand how artificial intelligence and automation can support more effective analysis, reporting and ways of working. You’re willing to explore their appropriate use while applying relevant controls and judgement
• Experience in risk, controls, operational risk, governance or audit
• Knowledge of Commercial Banking, customer coverage or relationship management
• Experience creating or analysing management information using Power BI
• Experience managing operational risk events, control assessments or related actions
• Exposure to process automation or artificial intelligence-enabled improvements

What the job involves

• We’re looking for a Manager to join our Chief Controls Office team, supporting Commercial Banking Coverage. Coverage teams work directly with commercial customers, helping them achieve their goals. You’ll work in partnership with these teams to manage their controls, respond to risk events and identify practical improvements
• You’ll provide clear analysis, advice and guidance tailored to senior business partners. The role offers scope to improve how we use data, reporting, automation and artificial intelligence across our risk and control activity
• Help Commercial Banking Coverage teams understand, maintain and improve their control environment
• Manage existing controls and support the creation, improvement or retirement of controls as business processes change
• Manage operational risk events and related actions through to resolution, identifying where controls need to be introduced or improved
• Analyse risk and control information, identifying trends, issues and opportunities for improvement
• Prepare and present clear reporting for the leadership team, committees and governance forums
• Support investigations and thematic reviews, using evidence to assess issues and recommend proportionate actions
• We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data and technology are leading to innovative projects, fresh possibilities and new ways for our people to work, learn and thrive
• You’ll join a collaborative team that works closely with colleagues across Commercial Banking. The team supports the business to understand its control environment and achieve sustainable growth while managing operational risk effectively

The application process

• End Date: September 15, 2026

Benefits

• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.