Commercial Client Support Administrator

Position Overview
As a Commercial Client Support Administrator, you will serve as the strategic linchpin in our commercial
restoration operations, delivering white-glove support to high-value clients while orchestrating seamless
project lifecycles. This elevated administrative role demands a proactive, client-centric mindset, blending
operational excellence with exceptional engagement to drive client retention, satisfaction, and revenue
growth. You will elevate routine coordination into high-impact client advocacy, ensuring every interaction
reinforces our commitment to transparency, efficiency, and partnership.

Responsibilities

1. Data Management & Commercial Documentation Excellence

• Enterprise System Synchronization: Maintain impeccable, real-time updates across internal project

management platforms and all commercial client systems, curating a centralized, audit-ready repository of
commercial project data, documentation, and compliance artifacts to support strategic decision-making and
client reporting.

• Precision Invoice Architecture & Cost Governance: Craft detailed, client-facing invoices with

comprehensive supporting documentation; leverage internal systems to reconcile job costs, partner with
production teams to rigorously review and authorize vendor invoices, and enforce financial protocols that
safeguard profitability on high-stakes commercial engagements.

• Labor Cost Integrity: Validate timecard accuracy and completeness within the HRIS with precision,

ensuring seamless payroll execution, granular labor-cost tracking, and alignment with commercial project
budgets.
2. Commercial Client Relations & Trust-Building Education

• Elite Client Concierge: Act as the dedicated, high-touch point of contact for commercial clients and their

stakeholders, delivering proactive guidance, rapid response, and tailored support throughout the restoration
lifecycle to cultivate enduring partnerships.

• Strategic Process Education: Empower commercial decision-makers with clear, jargon-free insights into

restoration phases, timelines, compliance requirements, and financial implications, fostering transparency,
managing expectations, and reinforcing trust that builds long-term loyalty.
3. Scheduling Mastery & Stakeholder Alignment

• Executive Job Walk Orchestration: Proactively schedule and coordinate initial commercial site

assessments, aligning calendars across client executives, internal leaders, and technical teams to accelerate
scoping, minimize downtime, and set the stage for flawless project launches.

• Subcontractor Ecosystem Leadership: Collaborate with Project Directors and Project Managers to

strategically engage vetted subcontractors, nurture high-performance relationships, and synchronize
deliverables with commercial timelines and quality benchmarks.
4. Production Meeting Command Center

• Strategic Briefing Preparation: Partner with Commercial Project Directors to architect weekly

production meetings, compiling real-time dashboards, curating critical documentation, shaping dynamic
agendas, and delivering concise, actionable updates on commercial project milestones, risks, and client
priorities to drive executive alignment and momentum.
5. Commercial Financial Stewardship

• Revenue Acceleration & Payment Precision: Orchestrate collection of deductibles, change orders,

supplements, and final invoices with diplomatic finesse and ironclad accuracy, ensuring swift cash flow,
frictionless client experiences, and sustained project viability.

• Change Order & Supplement Governance: Command the end-to-end change management process,

authoring airtight documentation, securing multi-level approvals, and broadcasting transparent updates to
clients and teams, preserving contractual integrity, protecting margins, and exceeding commercial
expectations.

Competencies/Skills

• Financial Administration Expertise – Expert-level (invoicing, cost reconciliation, change orders,

supplements, DSO management)

• Commercial Client Relationship Management – Proven customer service success with commercial

stakeholders

• Written & Verbal Communication – Exceptional; concise, professional, client-ready tone
• Analytical & Critical Thinking – Strong for data validation, risk identification, process optimization
• Calendar Coordination – Mastery across multiple time zones and high-conflict schedules
• Restoration Lifecycle & Compliance Knowledge – Deep in project lifecycle, insurance/TPA, carrier

guidelines

• Microsoft Office Suite Proficiency – Excel pivot tables, Word templates, PowerPoint dashboards
• High-Pressure Adaptability – Ability to thrive in ambiguity and reprioritize under CAT-level volume or

urgent client demands

Qualifications

• Proven administrative expertise in commercial restoration or related high-stakes environments.
• Experience working in TPA and commercial client platforms.
• Exceptional customer service acumen, including conflict resolution and relationship-building with

commercial stakeholders.

• Strong analytical skills for data management, financial processing, and proactive problem-solving.
• Ability to thrive in a fast-paced, collaborative setting while maintaining unwavering attention to detail and

client focus.

Physical Requirements & Work Conditions

• Fulfill all standard office activities including prolonged seating, computer entry, filing, lifting, and carrying

office supplies.

• General office environment exposure.
• Moderate noise levels that are typical of an office setting.

Who We Are

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If you’re ready to help people navigate chaos with confidence, we want to meet you.

Why Join Kustom

• A Culture That Wins Together - Teamwork, integrity, and a growth mindset define us
• Competitive Compensation - Paid weekly
• Total Rewards Benefits - Health, dental, vision, 401(k), PTO, and more
• Real Career Growth -Training, mentorship, and advancement opportunities to move into roles across the company