Commercial Coordinator

Join Our Team as a Commercial Coordinator – Manufacturing Industry

We’re seeking a passionate and experienced Commercial Coordinator to join our growing team in the manufacturing sector. If you’re ready to take the lead and drive impactful commercial initiatives, this is the perfect opportunity for you!

About Us:

PT AQS Group Indonesia is a foreign-owned charcoal factory launched upon the 20+ years of extensive and reputable experience of its founding partners. We regard our charcoal briquette product as a work of art crafted by the combination of the natural riches of Indonesia and the collective minds of industry and market pioneers determined to surpass all competition locally and abroad.

Job Description:

The Commercial Coordinator is responsible for supporting export commercial operations, customer communication, inquiry handling, commercial coordination, and new customer development in line with the company’s business expansion and increasing international customer activities.

Key Responsibilities:

1. Handle customer inquiries received through email, WhatsApp Business, social media, and other official communication channels.
2. Coordinate quotation preparation, Proforma Invoice (PI), commercial documents, and customer follow-up.
3. Monitor order progress and provide regular updates regarding production, shipment, and export documentation.
4. Coordinate packaging design approval, sample requests, and customer requirements with related departments.
5. Maintain customer commercial database, communication records, and commercial documentation.
6. Support export commercial administration, customer communication, and order coordination using ERP/Odoo and Microsoft Office.
7. Conduct research and prospecting activities to identify potential international customers through digital platforms and other relevant channels.
8. Manage initial communication through the company’s social media platforms and coordinate promotional activities.
9. Coordinate customer visits, meetings, business travel arrangements, and trade fair preparations when required.
10. Handle customer complaints professionally by collecting initial information and coordinating with related departments.
11. Prepare routine commercial reports and monitor outstanding customer issues.
12. Maintain confidentiality of customer information, pricing, commercial data, and company information while complying with company policies.

Qualifications:

• Bachelor’s Degree (S1) in Business Administration, Management, Marketing, International Trade, Communication, English Literature, or related field.
• Minimum 3 years of experience in Commercial Administration, Export Sales Administration, Customer Service, Sales & Marketing Coordination, Export Documentation, or Manufacturing/Export Company.
• Understanding of export commercial processes, including inquiry handling, quotation, Proforma Invoice (PI), shipment coordination, export documentation, and customer communication.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook), Microsoft Teams, email, and WhatsApp Business.
• Experience using ERP/Odoo or other ERP systems is preferred.
• Strong communication, interpersonal, coordination, and negotiation skills.
• Detail-oriented with excellent administrative and documentation accuracy.
• Fluent in English, both written and spoken.
• High integrity and able to maintain confidentiality of commercial information.
• Willing to support customer visits, business travel, trade fairs, and communicate with international customers when required.