Commercial/ Customer Service Coordinator

Tasks & Responsibilities:

• Provide administrative and operational support
• Support in depot day-to-day commercial service activities
• Act as the key point of contact for customers regarding delivery, collection, cleaning and repair scheduling
• Respond to customer enquiries and handle pricing requests
• Prepare and process quotations for on-site and emergency service requests
• Coordinate with the Operations Department to ensure timely fulfilment of customers’ schedules for delivery, collection, cleaning and repairs of tanks
• Handle customer complaints and escalate feedback to the Line Manager for continuous improvement
• Update and maintain daily reports on customers’ tank movements
• Perform administrative duties, including proper filing and safekeeping of customers’ Safety Data Sheets (SDS)
• Undertake any additional tasks as and when assigned by the Line Manager

Requirements:

• Minimum ‘N’ / ‘O’ Level or ITE certification in any field
• At least 2 years of relevant working experience
• Proficient in Microsoft Office applications
• Able to work independently and willing to learn
• Possess strong organisational skills with attention to detail and a focus toward work excellence
• Demonstrate a positive attitude and the ability to perform under pressure
• Good communication skills; confident and customer service-oriented
• Able to start work immediately or within short notice preferred

Kindly be advised that only shortlisted candidates will be notified.