Commercial Export & Import Administrator

Ccpi Europe Limited

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

About Us

CCPI Europe is a leading manufacturer and supplier of temperature measurement solutions supporting customers across aerospace special processes and industrial markets worldwide. Backed by the Marmon Aerospace & Defence Group, we combine manufacturing capability, UKAS accredited calibration services and technical expertise to deliver industry-leading solutions.

The Role:

CCPI Europe is seeking a Commercial Export & Import Coordinator to join our commercial team.

The Commercial Export & Import Administrator is responsible for all export and import logistics aspects of customer orders, ensuring that all shipments, documentation, and processes are completed accurately, efficiently, and in compliance with international requirements.

This role plays a critical part in ensuring that customer orders are successfully delivered, supporting both revenue realisation and customer satisfaction.

The position works closely with the Sales Office, Sales & Business Development team, and internal departments to ensure a seamless transition from order placement through to delivery.

Key Objectives:

• Ensure accurate and compliant handling of Export & Import documentation and shipments

• Support the timely and successful delivery of customer orders

• Maintain high levels of data accuracy and process compliance

• Act as a key point of coordination between internal teams and external partners

• Support a smooth and professional customer experience post-order

Principal Responsibilities:

Export & Import Logistics

• End-to-end export & import processes including:

• Shipping documentation

• Customs requirements

• Freight bookings

• IPR shipments

• Create and verify:

• Commercial invoices

• Packing lists

• Export declarations (e.g. SAD)

• Liaise with freight forwarders to coordinate shipments

Secondary Responsibilities:

Sales Office Support

• Support the handling of:

• Customer enquiries

• Order processing

• Assist in ensuring all activities are completed accurately and within agreed timeframes

Order & Delivery Coordination

• Work closely with Sales Office and Production to ensure orders are:

• Processed correctly

• Shipped on time

• Track shipments and provide updates to customers and internal teams

• Ensure all delivery requirements are met in line with customer expectations

Data Accuracy & Compliance

• Maintain accurate records within ERP systems (e.g. Tricorn)

• Ensure all export documentation complies with:

• Customer requirements

• Chamber of Commerce guidelines

• International trade regulations

• Support audits and ensure traceability of documentation

Customer & Stakeholder Communication

• Communicate with:

• Customers

• Freight forwarders

• Internal departments

• Provide updates on:

• Shipment status

• Documentation

• Delivery timelines

• Support resolution of delivery or documentation issues

Process Control & Improvement

• Ensure all export & import processes are followed consistently

• Identify and raise any issues or inefficiencies

• Support improvements to:

• Export processes

• Import processes

• Documentation accuracy

• Shipment coordination

Cross-Functional Collaboration

• Liaise with:

• Sales Office

• Production / Operations

• Laboratory

• Purchasing and Finance

• Ensure alignment across departments to meet customer delivery requirements

Context of Role:

The Export & Import Commercial Administrator is a key part of the Sales Office function and plays a critical role in ensuring that revenue is realised through the successful delivery of customer orders.

This role supports:

• Sales & Business Development → by ensuring orders are delivered

• Key Account Management → by maintaining customer satisfaction

• Sales Office → by ensuring smooth operational execution

Background Experience and Qualifications:

Essential:

• Experience in export, logistics, or order processing

• Strong understanding of export documentation and procedures

• Knowledge of international trade regulations and documentation

• Experience working with freight forwarders and shipping platforms

• High attention to detail and accuracy

• Strong organisational and coordination skills

• Good communication skills

• Ability to manage multiple tasks and priorities

• Proficiency in Microsoft Office

Desirable:

• Experience using ERP systems (Tricorn).

• Experience in technical or manufacturing environments

• Familiarity with ISO standards (ISO 9001, ISO 17025)

Key Behaviours & Ways of Working:

• One Team Mindset

Works collaboratively across departments, always acting in the best interests of CCPI Europe rather than individual roles or functions.

• Ownership & Accountability

Takes full responsibility for delivering outcomes, proactively addressing challenges and driving tasks through to completion.

• Customer & Commercial Focus

Understands the commercial impact of actions and decisions, contributing to revenue growth, customer satisfaction and business success.

• Flexibility & Adaptability

Comfortable working in a changing environment, responding positively to evolving priorities and business needs.

• Open & Honest Communication

Communicates clearly and constructively with colleagues and customers, fostering trust and transparency.

• Team Collaboration

Works positively with others, supporting colleagues and contributing to a respectful, high-performing team environment.

• Continuous Improvement

Actively looks for ways to improve processes, efficiency and performance, aligned with CCPI’s commitment to Lean principles and operational excellence.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.