Commercial Intelligence & Analytics Manager

What You'll Do:

As Commercial Intelligence & Analytics Manager, you will build and lead a new team within Revenue Operations, supporting the global commercial intelligence and reporting portfolio owned by Regional Sales Operations (RSO). You will establish a scalable analytics operations function that delivers reliable, high-quality insights and reporting solutions.

You will lead a team of five individual contributors and own the operational lifecycle of reporting and analytics solutions, from technical solution design and development through quality assurance, release, maintenance and enhancement. Working closely with RSO, you will translate business requirements into effective delivery plans, establish clear execution standards and ensure solutions are delivered consistently and predictably.

You will establish the processes, governance and performance measures required to scale the function, including structured intake and backlog management, capacity planning, prioritization, service-level agreements (SLAs), quality controls and documentation standards. You will monitor delivery performance, proactively manage risks and dependencies, and drive accountability for timelines, quality and operational outcomes.

You will identify opportunities to simplify and automate reporting and analytics processes, reduce manual effort and improve operational efficiency, including through AI-enabled solutions. As a people leader, you will recruit, coach and develop your team, foster a culture of ownership and continuous improvement, and build strong working relationships across global and cross-functional teams.

This role is based in Gurugram

Shift Time EMEA : 12:30 -9:30 PM IST

Who You Are:

• 9+ years of relevant experience in commercial intelligence, BI, reporting, analytics or data delivery, including demonstrated experience leading people and/or managing complex delivery operations.
• Proven ability to lead, develop and motivate a team, establish clear accountability, and create a high-performing and collaborative working environment.
• Strong understanding of BI and reporting technologies, data models and reporting architecture, with practical experience using SQL and tools such as Power BI, Tableau or equivalent platforms.
• Experience managing end-to-end delivery, including backlog and capacity management, prioritization, delivery planning, quality assurance, incident resolution and continuous improvement.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions and resolve complex reporting and data issues.
• Excellent stakeholder management and communication skills, with experience collaborating across global, cross-functional teams and balancing business priorities with technical constraints.
• Structured, proactive and results-oriented mindset, with the ability to build processes from scratch, establish operational rigor, manage ambiguity and drive accountability.
• A continuous-improvement mindset, with an interest in automation, AI-enabled workflows and scalable analytics solutions, alongside strong ownership, adaptability and a commitment to developing people.
• Strong experience with ticket-based request management and structured stakeholder engagement, including intake, prioritization, documentation, status tracking, and delivery governance

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!

Who We Are:

We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.

What We Offer:

🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.

📈 Grow with us – Learning, mentorship & career development programs.

💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.

🤝 A team that cares – Diverse, inclusive, and globally connected.

💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.

Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.