Commercial Lead

Role Overview We are seeking a dynamic, commercially driven, and mission-oriented individual to lead the growth and transformation of a modern women’s reproductive health clinic network in Pakistan. The successful candidate will play a pivotal role in establishing a niche in women’s healthcare by building a financially sustainable, client centred, and high quality healthcare service platform. This role requires an exceptional business leader who can combine strong commercial instincts with a deep commitment to clinical excellence. The ideal candidate will have demonstrated experience in improving the performance of service-based businesses, driving profitability, optimizing operations, and creating scalable growth models.

The Commercial Lead will work closely with clinical leadership, operational teams, and senior management to ensure the clinics deliver high quality client experiences while achieving sustainable financial performance.

Key Responsibilities:

Commercial Strategy & Business Growth

• Develop and execute the commercial strategy to position the clinic network as a leading provider of modern women’s reproductive healthcare services in Karachi in phase 1 (possibly expanding to other cities in phase 2). Identify market opportunities, client segments, and growth channels to expand reach and build a strong brand proposition.
• Develop sustainable revenue models that yield profitability, while maintaining accessibility, and clinical integrity. Build partnerships with relevant stakeholders, including corporates, insurers, community organizations, and healthcare networks.

Business Transformation & Profitability

• Take ownership of overall commercial performance, including revenue growth, profitability, cost optimization, and financial sustainability.
• Lead the turnaround of underperforming clinic units by identifying operational inefficiencies and implementing improvement plans including relocation as necessary.
• Develop strategies to increase client volumes, enhance service offerings, and optimize pricing models.
• Drive a culture of accountability, performance management, and continuous improvement across the clinic network.

Operational Excellence

• Collaborate with clinical and operational teams to improve client journeys, service quality, and operational efficiency.
• Establish performance dashboards and key performance indicators (KPIs) to monitor business health.
• Implement service diversification strategies to increase client footfall and attract new client segments. Identify opportunities for process improvement, technology adoption, and service innovation.

Financial Management

Own and monitor clinic-level financial performance, including:

• Revenue performance o Cost management
• Profit and loss accountability
• Budgeting and forecasting
• Return on investment analysis Translate financial data into actionable business decisions.
• Work closely with finance teams to develop accurate reporting, budgets, and growth projections.

Team Leadership & Capability Building

Build, motivate, and lead high-performing commercial and operational teams. Create a performance-driven culture focused on ownership, collaboration, and excellence. Mentor team members and develop future leaders within the organization.

Market Understanding & Customer Focus

• Demonstrate strong understanding of the Pakistani healthcare landscape, particularly women’s health needs, client health seeking behavior, and market dynamics.
• Use market insights to design services and commercial strategies that address unmet needs.
• Work with the marketing team for targeting client segments with tailored content that maximizes return on marketing spend.
• Develop a strong understanding of client expectations and ensure the organization delivers an exceptional client experience.

Candidate Profile

Essential Experience & Skills:

• Proven experience leading commercial growth, business transformation, or operational improvement within a service-based organization.
• Strong track record of turning around low-performing business units into efficient, profitable operations.
• Demonstrated commercial and financial acumen, including experience managing budgets, profitability, and business performance.
• Strong leadership capabilities with experience managing multidisciplinary teams.
• Ability to balance commercial objectives with quality, customer experience, and service excellence.
• Excellent analytical, strategic thinking, and problem-solving skills.

Preferred Background:

• Experience within healthcare, hospitals, clinics, diagnostics, wellness, or other patient-facing service industries is highly desirable.
• Exposure to women’s health, reproductive healthcare, fertility, or related healthcare services is preferred but not essential.

We are an equal opportunity employer!
We are committed to safeguarding the welfare of children and adults at risk, and all staff are expected to follow our safeguarding policies.

Pay: Rs400,000.00 - Rs500,000.00 per month

Work Location: In person