Commercial Lines Manager

As Commercial Lines Manager, you would lead the service side of our commercial operation: the account management and marketing/broking teams handling both our general commercial clients and our in-house program business. D.G. Bevan is an independent brokerage in Barrie with a commercial-focused book, serving businesses across Ontario. You would own how that department runs day to day: the people, the process, and the results.

The role

Reporting directly to the owners of the brokerage, your focus is the department: running it, developing the team and owning the service quality. You would also remain the relationship lead on a small number of key commercial accounts and be available for in-person insurer meetings.

Responsibilities

People and performance

• Manage, coach, and develop the account management team
• Conduct regular one-on-ones and performance reviews
• Allocate workload across the team and adjust as volumes shift

Service and file quality

• Set and uphold service standards for client-facing work
• Ensure renewals are actioned on time and clients are contacted well ahead of expiry
• Maintain file accuracy and documentation standards
• Ensure information going to insurers and clients is complete and correct
• Oversee receivables standing at a department level
• Manage E&O exposure through proper file handling

Process and workflow

• Refine and document departmental workflows
• Identify opportunities to improve how the team operates

Carrier relationships and escalation

• Maintain strong working relationships with our insurer partners
• Act as the escalation point for complex files and difficult client situations

Requirements

• RIBO licence required
• CAIB or CIP designation preferred
• 5+ years in commercial lines brokerage, including mid-market or complex accounts
• Supervisory or team-lead experience
• Technical command of property, CGL, auto, umbrella, and specialty wordings

Why work here

Your team would handle both general commercial clients and our in-house commercial programs, which gives the role a broader range of work than a typical commercial service department. Proposals to change how the department operates are reviewed and answered promptly, without multiple layers of approval, so good recommendations turn into decisions.

Compensation and benefits

• Base salary: $80,000 – $125,000, depending on experience
• Annual performance bonus available, tied to department results
• Employer-paid group benefits for you, your spouse, and your minor dependents, including health and dental
• 0% commission on employee home and auto insurance

About D.G. Bevan

D.G. Bevan Insurance Brokers Ltd. has served Ontario businesses since 1978. We are an independently owned brokerage in Barrie with a commercial-focused book, and a member of the Canadian Broker Network.

Pay: $80,000.00-$125,000.00 per year

Work Location: Hybrid remote in Barrie, ON L4M 5A1