Commercial Marketing Manager

Qualifications

• Bachelor's degree in Business Management, Marketing, Digital Marketing, or a related field
• At least 5–8 years of experience in marketing, digital commerce, takeout and delivery, or commercial growth, with 2–3 years in a managerial or leadership role
• Proven track record in developing and executing growth strategies for digital platforms, customer acquisition, and revenue generation
• Experience managing external partners, marketplaces, and cross-functional stakeholders
• Strong business acumen with the ability to translate data into actionable strategies
• Excellent leadership, project management, and stakeholder management skills
• Exceptional written and verbal communication and presentation skills
• Highly analytical, strategic, and results-driven

Key Responsibilities

Business Strategy & Growth

Develop and lead the strategic roadmap for the company's Takeaway and Delivery business, driving sustainable growth, market competitiveness, and profitability across all brands and channels.

Commercial & Channel Management

Oversee the performance of delivery platforms, online ordering channels, and takeaway initiatives by identifying growth opportunities, optimizing channel performance, and expanding revenue streams.

Partnership Management

Build and strengthen strategic relationships with delivery aggregators, technology partners, and third-party vendors. Lead commercial negotiations, promotional planning, and joint business initiatives to maximize business performance.

Revenue & Innovation

Identify emerging market trends, customer insights, and new business opportunities to drive incremental revenue through innovative campaigns, products, pricing strategies, and omnichannel initiatives.

Takeaway Experience & Packaging Strategy

Lead the development and continuous improvement of the company's takeaway experience, ensuring packaging solutions are functional, cost-efficient, sustainable, and aligned with each brand's identity. Collaborate with Operations, Supply Chain, Culinary, and Marketing teams to enhance food quality, presentation, and customer satisfaction throughout the delivery journey.

Cross-Functional Leadership

Partner with Marketing, Operations, Supply Chain, Finance, Culinary, and Brand teams to ensure the seamless execution of strategic initiatives while maintaining alignment with business objectives.

Process Excellence

Establish governance, optimize workflows, and implement best practices to improve operational efficiency, scalability, and execution across takeaway and delivery operations.

Performance & Business Analytics

Monitor key business metrics, analyze campaign and channel performance, and present strategic recommendations to leadership to improve profitability, customer experience, and operational effectiveness.

We're looking for someone who:

• Is passionate about food, hospitality, and creating exceptional customer experiences
• Thinks strategically while remaining execution-focused
• Has a strong commercial mindset with the ability to identify growth opportunities
• Understands consumer behavior across dine-in, takeaway, and digital ordering channels
• Is experienced in managing cross-functional teams and influencing stakeholders at all levels
• Makes data-driven decisions while balancing creativity and operational feasibility
• Thrives in a fast-paced environment and effectively manages multiple priorities
• Champions innovation, continuous improvement, and customer-centric thinking
• Has a strong appreciation for how packaging, takeout operations, and delivery experience contribute to overall brand perception and business growth
• Demonstrates integrity, accountability, and the ability to inspire collaboration across teams