Commercial Operations Administrator

Position Summary

The Commercial Operations Administrator provides administrative and reporting support to the Commercial team by maintaining customer records, preparing quotes and reports, tracking orders, and coordinating customer-related activities. This role helps ensure commercial information is accurate, organized, and readily available to support customer service, internal communication, and business operations. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities while meeting deadlines.

Essential Duties and Responsibilities

• Prepare customer quotes, maintain accurate records, and track quote activity to support timely customer responses and follow-up.
• Monitor outstanding quotes and coordinate with internal teams to obtain updates, address questions, and support the quoting process.
• Maintain commercial tracking tools, including the Nonstandard Items Log, Blanket File, and other records used to support daily operations.
• Prepare customer presentations, performance updates, and monthly reporting materials, including On-Time Delivery (OTD) metrics and related research.
• Compile and maintain the Reliance Quarterly Report, ensuring information is accurate, complete, and submitted on schedule.
• Prepare and distribute weekly reports, including the Order Tracker and Customer Agreement Summary, to provide visibility into order status and commercial activities.
• Maintain Metal Supply Agreements and other commercial documentation, ensuring records are organized, accurate, and accessible to authorized personnel.
• Collect, review, and organize customer and order information to support reporting, analysis, and commercial decision-making.
• Coordinate customer visits by arranging schedules, meetings, and related logistics in collaboration with internal departments.
• Collaborate with Sales, Operations, Customer Service, and other departments to obtain information, resolve discrepancies, and support customer requirements.
• Assist with the development and preparation of commercial reports, presentations, spreadsheets, and other business documents.
• Identify and communicate discrepancies in reports, customer records, and commercial documentation to help maintain data accuracy and consistency.
• Maintain the confidentiality and integrity of customer information, commercial agreements, and business records.
• Perform other duties as assigned

Qualifications and Education Requirements:

• High school diploma or GED required; Associate’s degree preferred
• 3+ years of administrative experience supporting executives or multi-manager teams
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to manage multiple assignments, prioritize competing deadlines, and work independently.
• Strong analytical and problem-solving skills, with the ability to review information for accuracy and identify discrepancies.
• Ability to communicate and collaborate effectively across departments.
• Ability to handle confidential information with professionalism and discretion.

Preferred Skills:

• Previous experience in commercial administration, sales support, customer service, operations, or a similar administrative role.
• Experience preparing reports, tracking data, maintaining spreadsheets, and organizing business documentation.
• Experience working with customer quotes, purchase orders, contracts, or commercial agreements.
• Experience in a manufacturing or industrial environment is a plus.