Commercial Operations Assistant – LLD

Key Responsibilities

• Sales & Performance Reporting:

  • Consolidate and prepare the Daily Sales Report to monitor performance against targets.
  • Track and analyze Monthly Retail KPIs to highlight growth opportunities and performance trends.
  • Compute Monthly Incentives accurately for both Commercial and Education teams.
  • Generate and distribute the Franchise Report to keep internal stakeholders aligned on performance.

• Tracking & Data Management:

  • Maintain and update the Commercial Tracker and manage Zone data for operational clarity.
  • Build and maintain Competitor Trackers to monitor market trends, pricing, and promotional activities.
  • Handle routine and ad-hoc data extraction and data requests across various internal systems.
  • Compile and analyze Beauté Research Reports to gather beauty industry benchmarks and market share insights.

• Operational & Administrative Support:

  • Coordinate divisional schedules, set up meetings, and assist with general office management tasks.
  • Maintain organized physical and digital records to ensure seamless data retrieval for the team.

Required Qualifications & Experience

Experience:

• Previous experience in an administrative or assistant role, ideally within a commercial, retail, or divisional environment.
• Proven track record in handling office management tasks, managing schedules, and coordinating cross-functional meetings.
• Experience handling reporting, tracking sheets, or sales incentive computations is highly preferred.

Technical & Core Skills:

• Software Proficiency: Strong proficiency in the Microsoft Office Suite (especially Excel for data manipulation, formulas, and reporting).
• Organizational Skills: Excellent ability to organize records, prioritize tasks, and manage multiple deliverables simultaneously.
• Communication: Exceptional written and verbal communication skills for clear interaction across internal departments, leadership, and external partners.
• Attention to Detail: High accuracy in document preparation, incentive computations, scheduling, and data handling.
• Problem-Solving & Time Management: Demonstrated ability to resolve operational issues independently while consistently meeting tight deadlines under pressure.

Personal Attributes:

• Proactive Attitude: Takes initiative on tasks and anticipates divisional needs before they arise.
• Discretion & Confidentiality: Absolute integrity and care when handling sensitive sales, incentive, and corporate information.
• Team Player: Collaborative mindset with a willingness to support teammates and contribute to the division's overall success.
• Adaptability: Flexible and calm when adjusting to changing priorities in a fast-paced environment.

Preferred / Additional Qualifications

• Industry Knowledge: Familiarity with luxury/beauty market research tools (e.g., Beauté Research) or retail project management practices is a strong advantage.

• System Expertise (Plus): Hands-on experience with any of the following enterprise software and administrative systems is highly preferred:

  • MySourcing
  • SAFE
  • Vendor Master Bridge
  • Ironclad
  • MyMarket