Commercial Operations Associate

Who you are

• We’re looking for someone who enjoys bringing structure, clarity and momentum to busy environments
• You might be an early-career commercial professional, a generalist looking to move into a commercial role, or someone with experience in operations, bid coordination, procurement, sales operations or a similar environment
• Is highly organised and pays close attention to detail
• Enjoys working with processes and making sure things are done accurately
• Can work independently and take ownership without needing constant direction
• Is comfortable managing multiple priorities and keeping different projects moving at the same time
• Can work confidently to tight deadlines, including requests that may need to be turned around within a few hours
• Is comfortable working with numbers, KPIs and commercial information
• Can communicate confidently with stakeholders at different levels of seniority
• Isn't afraid to respectfully challenge or chase stakeholders when actions need to be completed
• Is solution-focused and able to navigate ambiguity
• Communicates openly and directly while building positive working relationships
• Is curious and willing to learn — particularly when it comes to procurement, tendering and the commissioning landscape
• Experience in all of the following isn't essential. We're particularly interested in your ability to learn, organise and make things happen
• Experience working in a fast-paced operational, commercial, sales or coordination environment
• Experience managing multiple projects, deadlines or deliverables simultaneously
• Experience working with senior internal or external stakeholders
• Confidence working with business systems and tools such as Microsoft Office, Google Workspace, Salesforce or similar platforms
• An understanding of commercial processes, procurement or tendering — ideally within a public sector or NHS environment
• Experience coordinating written submissions, proposals, bids or similar documentation
• Strong written and verbal communication skills
• A degree or equivalent experience

What the job involves

• Working pattern: Full time, 9am-5.30pm
• We’re looking for a Commercial Operations Associate to join our Commercial Operations team and play an important role in supporting our tender, procurement and commercial processes
• This is a junior role with exposure across multiple areas of the business. You’ll help coordinate tender responses, manage opportunities and procurement platforms, support market engagement activity, and provide research and analysis to the wider commercial leadership team
• It’s a great opportunity for someone who is highly organised, detail-oriented and process-driven, and who wants to build a career within a commercial environment. You don’t need to be a procurement expert from day one — what matters most is your ability to learn quickly, manage competing priorities and take ownership of your work
• You’ll work closely with senior stakeholders across Sales, Marketing, Product, Finance, Legal and Delivery, helping to keep commercial activity moving and ensuring we meet important deadlines
• Tender capture & forecasting
• Support the tender capture and evaluation process, helping inform bid/no-bid decisions
• Maintain accurate and up-to-date tender dashboards and opportunity forecasts
• Work with regional teams to maintain data quality and coordinate regular opportunity updates
• Support tender review meetings and ensure actions are followed through
• Tender response coordination
• Coordinate the development and delivery of high-quality, compliant proposals within tight customer deadlines
• Bring together contributions from teams across Sales, Marketing, Product, Finance, Commercial, Legal and Delivery
• Work with regional teams to assess tender requirements and ensure proposals align with our services and business priorities
• Support the ongoing development and maintenance of TenderGPT, working alongside our data science team to incorporate best practice
• Tender opportunity review
• Monitor and review new tender opportunities through platforms such as Contracts Advance and Find-a-Tender
• Support the team in assessing and escalating relevant opportunities
• Help manage Contracts Advance, ensuring effective use and adherence to agreed processes
• Monitor the tender inbox and coordinate communications, clarification questions and procurement updates
• Market engagement & RFIs
• Support Relationship Managers with market engagement activity and Requests for Information (RFIs)
• Research commissioner priorities and help translate insights into effective responses
• Coordinate and submit engagement and RFI documentation
• Systems, portals & frameworks
• Manage our commercial CRM, Salesforce, ensuring consistency of usage across the Commercial team and accuracy of data
• Manage access and usage of commercial tools including Contracts Advance, LinkedIn Sales Navigator, Cirrus Insight and other relevant platforms
• Maintain oversight of tender portals, including downloading documentation and supporting bid submissions
• Support the management of framework agreements and Dynamic Purchasing Systems (DPS), including reporting and compliance
• Develop a strong understanding of key frameworks such as G-Cloud and NHS SBS
• Research & commercial support
• Provide research and analysis to support commercial leadership
• Support commercial events, conferences and other projects as required

Benefits

• 28 days (plus Public Holidays)
• Yearly professional training programmes structured around you
• Pension contributions
• Remote Working
• Healthshield Care plan
• EAP programme, 24/7 Telephone Mental Health & GP
• Annual company share option awards
• Life Assurance (up to four times the amount of your annual salary)
• Cycle to Work Scheme
• Incapacity Income Protection