Commercial Operations Executive

Job Summary

Our client is seeking a Commercial Operations Executive to support commercial excellence through sales reporting, business analysis, trade investment administration, and operational coordination. This role partners closely with the Sales, Finance, Supply Chain, Customer Service, and other cross-functional teams to ensure accurate reporting, effective trade spend governance, and efficient execution of commercial activities.

Key Responsibilities

1. Sales Analytics & Reporting

• Maintain and enhance sales databases, reporting systems, and dashboards to ensure data accuracy and reliability.
• Generate sales performance reports, business reviews, forecasts, and management presentations on a regular basis.
• Analyze sales results, customer performance, market trends, and key business metrics to support strategic decision-making.
• Identify opportunities, risks, and emerging trends through data analysis and provide actionable recommendations to stakeholders.

2. Sales Operations & Trade Investment Management

• Assist in daily sales operations and commercial planning initiatives.
• Administer the trade investment process, including claims validation, accrual monitoring, reconciliation, and payment settlement.
• Collaborate with internal and external stakeholders to ensure timely and accurate processing of trade-related investments and claims.
• Monitor trade spend utilization and settlement status while supporting budget management and compliance requirements.

3. Market Intelligence & Commercial Support

• Collect, consolidate, and evaluate market, customer, competitor, and channel insights.
• Develop market intelligence reports and business performance analyses to support commercial planning.
• Provide operational and analytical support to the sales team and drive process improvement initiatives to increase efficiency.
• Support ad hoc business analyses, strategic projects, and management reporting requirements.

4. Business Development Support

• Partner with the Open Trade Manager to facilitate quotation preparation, account setup, and onboarding of new institutional and rehabilitation customers.
• Coordinate with Sales, Supply Chain, Customer Service, Finance, and customers to ensure seamless execution of business development opportunities and account launches.

Key Performance Indicators (KPIs)

• Accuracy, quality, and timeliness of sales reporting.
• Effective trade spend administration, settlement, and governance.
• Quality of business insights and analytical support provided to stakeholders.
• Operational efficiency and continuous process improvement.

Success Factors

• Demonstrates the organization's core values and leadership behaviors.
• Strong functional expertise in sales operations, analytics, and commercial support.
• Ability to work collaboratively across departments and manage multiple priorities effectively.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, Analytics, or a related discipline.
• 1-3 years of experience in Sales Operations, Commercial Excellence, Business Analytics, Trade Marketing, or a similar function.
• Experience within FMCG, consumer health, nutrition, retail, or related industries would be advantageous.
• Advanced proficiency in Microsoft Excel and PowerPoint; experience with PivotTables, lookup formulas, Power Query, reporting tools, and BI platforms is highly desirable.
• Strong analytical mindset with excellent numerical ability and attention to detail.
• Well-organized with strong time management and prioritization skills.
• Effective communication and stakeholder management skills, with the ability to work independently in a dynamic business environment.
• Fluent in English and Cantonese, both written and spoken; Mandarin proficiency is an added advantage.

Apply directly or reach out to Turby via [email protected] for a confidential discussion.