Commercial Operations Team Lead

For someone who's ready to own how a sale actually happens — not just push papers, but run the machine behind every order. Here you won't just "process what's on the sheet." You'll take charge of the whole flow across CVS, Modern Trade, Partners, and Online — from the moment an order lands to the moment it's billed and closed, correct and traceable. When something breaks, you're the one who sees it first and fixes it for good. We'll give you the systems, the SOPs, and the room to build a team around you. All we ask is a sharp eye and the nerve to raise your hand when something's wrong.

WHAT YOU'LL DO

Order-to-Bill, End to End

• Own the order → sales document → delivery → billing flow across every channel.
• Time everything to cut-off and SLA — nothing slips because someone forgot to check.

Data & Trade-Term Accuracy

• Verify product, price, promotion, customer, and trade terms are complete and correct before they cause a problem downstream.
• Build the checks that catch errors early, not after the invoice goes out.

Flow, Cut-off & Backlog

• Sequence the day's work, track SLA and backlog, and hunt down anything that looks off.
• Every stuck item gets an owner, a due date, and a clear status — no orphan tasks.

Problem Cases

• Handle returns, claims, wrong documents, and invoice disputes calmly and to the end.
• Flag abnormal patterns with the why, not just a number.

Team & Process — this is the "Lead" part

• Distribute work, check quality, and coach the Sales Admin team so they can cover for each other and never leave a gap.
• Turn recurring mistakes into SOPs, checklists, and control points that stop the mistake from happening twice.
• Report status, key issues, and process fixes clearly to your lead.

Coordination

• Work shoulder-to-shoulder with Sales, Distribution, and Finance — you'll see how the whole commercial engine fits together.

WHAT WE'RE LOOKING FOR

Must-have

• 1+ yr in Sales Administration, Order Management, Customer Service, Commercial Operations, or something close.
• Never held a "lead" title? Fine — if you've guided, trained, or divided work in a team, you qualify.
• Comfortable with sales documents: PO, Sales Order, Delivery Document, Invoice.
• Strong Excel / Google Sheets — Lookup, Pivot, Filter, and checking data for what doesn't add up.
• Detail-oriented, prioritizes well, and follows a task all the way to done.
• Communicates and solves problems across teams.
• The courage to report problems and escalate what matters — never hides an error.

Nice-to-have

• Hands-on with an ERP, Order Management System, or Marketplace back-office.

ABOUT MOOVE / NUTRITION PLUS

Nutrition Plus is a Thai health & wellness brand behind MOOVE — we develop, produce, and retail our own products. We're a growing team that loves people who want to get better every day. If you like bringing order to chaos, want to see a business from the inside, and hope to grow into full ownership of commercial operations — you'll find the systems, the mentorship, and the room to grow right here.