Commercial Restoration Service Operations Coordinator

Role Focus

Own the intake, scheduling, and coordination that keeps commercial cleaning, restoration, and surface prep equipment moving through the shop efficiently—without sacrificing quality or safety.

Key Outcomes

• Customers are greeted promptly and professionally, with issues captured clearly.
• Work orders are complete, accurate, and ready for technician execution.
• The calendar stays full and efficient through proactive outreach and scheduling.
• Shop workflow, communication, and paperwork run smoothly; team efficiency is visible and improving.
• Department quality and productivity targets are consistently met.
• Parts inventory is accurate; the right components are on hand when needed.
• Local vendor relationships are supported with timely parts deliveries.
• The workspace remains organized, clean, and professional.
• Company policies and safety standards are followed every time.
• Professionalism, punctuality, and dependability set the tone for the team.
• Additional assignments and occasional overtime are handled as needed.

Daily Responsibilities

• Greet and assist customers; document equipment symptoms and service history.
• Translate findings into precise maintenance and repair work orders.
• Call and email customers to confirm needs and schedule appointments.
• Coordinate technician assignments and manage shop throughput.
• Monitor performance against quality and productivity metrics.
• Audit parts stock, place replenishment orders, and verify accuracy.
• Run parts to local vendors when required to keep jobs moving.
• Maintain a safe, orderly work environment and clean front counter.

Skills & Proficiency

• Service Advisor/Writer proficiency.
• Clear communication, documentation accuracy, and follow-through.
• Comfort coordinating workflows and handling paperwork end-to-end.