Commissions Associate

We are looking for a Commissions Associate to join a financial services team in Rock Island, Illinois on a Contract assignment. In this role, you will support commission-related inquiries, investigate account activity, and provide clear updates to internal or external stakeholders while maintaining precise documentation. This opportunity offers a structured weekday schedule, training to help you ramp up successfully, and hybrid flexibility after the initial onsite learning period.

Responsibilities:

• Respond to questions involving account updates, business status details, outstanding balances, and commission matters with professionalism and accuracy.

• Investigate payment activity, account records, and commission concerns to identify issues and provide clear explanations.

• Record conversations, research findings, and follow-up actions thoroughly to ensure complete and accurate case documentation.

• Navigate several platforms at once to review information, complete updates, and resolve inquiries efficiently.

• Follow established workflows and service standards while handling a steady volume of support requests.

• Collaborate with team members and business partners to address exceptions and keep operations running smoothly.

• Assist with reconciliation-related tasks, data review, and commission support activities as needed.

• Support a Monday through Friday schedule with a 7.5-hour workday and adapt to hybrid work arrangements after onsite training.

• Strong communication and customer service skills with the ability to explain account and commission information clearly.

• Ability to stay composed and solution-focused when managing difficult or sensitive conversations.

• High attention to detail and strong organizational skills in a process-driven environment.

• Experience working across multiple systems simultaneously while maintaining accuracy.

• Background in call center operations, banking, insurance, financial services, or customer support is preferred.

• Familiarity with commissions, commissions accounting, data entry, or reconciliation work is beneficial.

• Capacity to follow established procedures and document information consistently and accurately.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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