Communication & Relationship Admin

Are You Cheerful, Talkative & Love Connecting With People? Join Us!

About the role

PT Sanpota Batara Indonesia is a B2B packaging specialist company providing plastic and paper packaging products for the Food & Beverage, HOREKA, retail, food processing, and various other business needs industries. We are seeking a Sales Support & Customer Relation Staff to join our team in Jawa Tengah. This role combines administrative expertise with strong customer communication skills, requiring someone who is cheerful, communicative, proactive, and enjoys interacting with people to build pleasant communication with customers, actively conduct follow-ups, support the sales team, and provide fast and solution-oriented service.

Key responsibilities

• Establish active communication with customers through WhatsApp, telephone, and other communication channels, providing friendly, responsive, informative, and professional service
• Conduct follow-ups on customer needs, price offers, and orders while maintaining good relationships to increase satisfaction and repeat orders
• Handle customer questions and complaints with a positive and solution-oriented approach
• Support sales team administrative needs and field sales activities by creating quotations, processing Sales Orders, and ensuring order data completeness
• Check stock, prices, and order status through the Accurate ERP system and coordinate with Warehouse, Logistics, and Purchasing teams to ensure smooth order processing
• Provide order and delivery status updates to customers and sales team
• Assist in finding and collecting potential customer databases and conduct initial outreach to prospects through telephone, WhatsApp, and digital media
• Follow up on leads and customers who have not yet placed orders and help arrange visit or meeting schedules between sales team and prospective customers
• Identify repeat order, cross-selling, and customer development opportunities
• Update customer database, communication history, and follow-up activities through CRM and monitor pending offers and incomplete orders

About you

• Minimum education: SMA/SMK or equivalent; D3/S1 from all majors welcome to apply
• Fresh graduates welcome; experience as Sales Admin, Customer Service, Telesales, or Sales Support is a plus
• Cheerful, friendly, flexible, expressive personality and enjoy speaking with new people
• Confident communicating via telephone, WhatsApp, and in person
• Not shy about initiating conversations with customers and prospective clients
• Possess persuasive communication skills, active listening, and problem-solving abilities
• Detail-oriented in administration, data processing, and transaction recording
• Able to use Microsoft Excel, Google Sheets, and office applications
• Experience using Accurate ERP or CRM is a plus
• Willing to be placed in Jawa Tengah region as needed by the company

About us

PT Sanpota Batara Indonesia is a company operating in the food, beverage, and industrial packaging sector (B2B Packaging Specialist). We provide various plastic and paper packaging products for the Food & Beverage, HOREKA, retail, food processing, and various other business needs industries. As we expand our distribution network and customer base in the Jawa Tengah region, we are opening opportunities for individuals with cheerful, communicative, and proactive personalities who enjoy interacting with many people.

Benefits

• Opportunity to develop communication, customer relationship, and sales support skills
• Dynamic work environment that encourages collaboration and personal development
• Opportunity to learn B2B distribution business and various packaging product categories
• Experience using ERP systems, CRM, and customer management
• Career development opportunities in Customer Relation, Inside Sales, and Sales Operations