T
TP
Communication Coach
Skills
Internal Audit
2 months ago
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Important information
Contract type:
Permanent
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
13 August 2026
What they need
- Train a team of associates and impart knowledge that impact soft skills, voice and accent, language or behaviors defined by client.
- Conduct refresher and update training on Communication, Soft skills, Grammar, Syllable Stress, Voice intonation.
- Ongoing monitoring of associates performance and tracking deviations.
- Help in achieving continuous improvements by running refreshers that are specifically curated to meet the KPI's
- Regularly assess training needs to fill gaps in performance.
- Conduct periodic meetings & huddles with the team to gauge and improve performance.
- Track and ensure improvement of lower performing associates.
- Facilitating internal audits on communications and soft skills.
- Successfully conduct TNI and TNA on a monthly basis and plug back loopholes in training.
- Conduct refresher sessions with NH agents to keep them posted about Soft skills and Accent Neutralization.
- Publish dashboard on weekly basis with numbers of monitoring and coaching sessions conducted and RCA.
- Train new hire batches, on communication, soft skills and cultural aspects.
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