Communication Coach

Language and Communication Leader

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs

understand that achieving growth for our partners requires a culture of constant motion;

exploring new technologies, being ready to handle any challenge in a moments notice,

mastering consistency in an ever-changing world – that’s what it takes to get there. If that's

something you want to be a part of, apply today!

The Language and Communication Leader is responsible for helping Teammates develop

language and communication skills. The main tasks of the role are the following: design,

develop, implement, track and measure effectiveness of the learning intervention provided.

The Language and Communications Leader is also expected to take part in a near hire

onboarding program.

The Language and Communications Leader is expected to be a great communicator with the

ability to effectively describe complex ideas and processes to different audiences. An

effective Language and Communications Leader is highly organized, proficient in time

management, and is comfortable speaking and interacting in front of an audience.

Responsibilities:

• Conduct a study to identify language and communications training needs
• Create a plan to prioritize intervention for each type of communication learning need
• Collaborate with the training manager in creating the Language and Communication

training calendar for the year to equip and fill in competency gaps

• Design, develop, implement, measure effectiveness, and track strategic and tactical

Leadership and Communications Skills Trainings

• Schedule and facilitate appropriate coaching sessions
• Oversee and facilitate workshops and individual coaching sessions when appropriate
• Prepare training aides such as module summaries, videos, and presentations
• Train and guide new employees
• Develop monitoring systems to ensure that progress of all employees in the program

is being tracked

• Align with the established training strategy and determine the appropriate

methodology to be used

• Partner with external vendors who can help in supplementing internal training

courses

Qualifications:

• At least 2 years of Language and Communications Coaching/Training experience in

either the BPO, Contact Centre, KPO, or Digital Marketing industries

• Solid knowledge and experience in Language specific measures and interventions
• Excellent facilitation skills
• Strong English speaking and writing
• Knowledge and experience on Effectiveness Measures for both language and

communications

• Project Management Skills

• Stakeholder Management Skills

• Excellent Coaching Skills

• Partnership and relationship building skills