Communication Dispatcher

Requires successful post-offer completion of a background investigation, physical exam, and drug test (including marijuana/THC) as a condition of employment with the City of Harrisonville.

General Definition of Work

Performs work answering emergency and non-emergency calls, dispatching appropriate resources to calls, updates and maintains unit logs, running identification information through department database, and related work as apparent or assigned.

Work is performed under the supervision of the Communication Officer Supervisor.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers emergency and non-emergency calls for service and gives adequate instruction until either Fire, Emergency Medical Services (EMS), or Police can get there; types all prevalent information into system while talking to caller and waiting for first responders to arrive.
• Operates radio systems to send units out while on emergency and non-emergency calls; uses radio system to check on first responder safety while on call and to relay information about call or subject they are with.
• Operates MULES system to run people for driving and warrant status and vehicles for registration and stolen status; checks for stolen guns, marijuana cards, entering property as stolen, and entering people as missing and/or wanted.
• Enters and updates warrants into MULES system, including wanted persons stolen vehicles.
• All other duties as assigned.

Minimum Qualifications

High School diploma or GED required.

Special Qualifications

• Obtain Missouri State Highway Patrol (MULES) and National Crime Information Center (NCIC) Certifications within six months of hire.
• Complete 40 hours of basic telecommunicator training through an approved organization such as the Missouri Chapter of APCO within six months of hire.
• Complete the Public Safety Telecommunicator Course through PowerPhone Inc. within six months of hire.
• Obtain Emergency Medical Dispatch (EMD) Certification through an approved organization such as the Missouri Chapter of Association of Public Safety Communications Officials (APCO) within six months of hire.
• Obtain National Crime Information Center (NCIC) Certification through Federal Emergency Management Agency (FEMA) within six months of hire.
• Receive Lexipol Policies Training through the Missouri Department of Public Safety within six months of hire.

Starting pay $22.18 per hour, up to $35.49 per hour, plus a generous benefit package.

• Medical/Dental/Vision - Some plans 100% paid by the city.

• Five weeks of Paid Time Off (PTO) - accrued throughout the year.

• Life insurance ($50,000) paid by the city.

• Long-term disability paid by the city.

• Deferred compensation plan - not matched by the city.

• Cafeteria plan - health care reimbursement; dependent care reimbursement; premium savings

• Free membership to the Harrisonville Community Center for the employee & discounted rates for family members

• Longevity pay - starting at 10 years of service.

• Bi-weekly pay periods

• Paid Holidays

• Comp Time

• Performance reviews with possible salary increases given after a six-month introductory period, then annually the beginning of the calendar year.

• Retirement (LAGERS) paid by the city.

  • Missouri LAGERS – A Secure Retirement for All (molagers.org)

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  This position is open until filled.

  The City of Harrisonville is an equal-opportunity employer.