Communication Specialist

Role & responsibilities

Handling tickets with priority labels and responding within our target times as per the established processes, using the appropriate saved templates or drafting a response to be reviewed and approved by your manager.

Action requests from other team members in the channel as per established processes.

Resolve patient issues, concerns and enquiries through the appropriate channels (phone calls, email or SMS).

Update and validate patient details as necessary as per established processes.

Getting patients to their appointment on time and handling emails and single point of contact for the patient.

Monitoring all our support communication channels & ensure response times meet our SLAs

About you

Working in a startup is different. You need to be smart, resilient & self-motivated. You like (calculating) risk taking, grabbing the initiative, and tackling a big challenge. You must be a constant learner, be curious & willing to challenge the status quo. You have strong analytical skills and enjoy using data for better decision making. You are motivated by finding better ways of doing things.