Communication Support Staff

What you'll be doing

• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Escalate complex issues to appropriate departments when necessary.
• Assist customers with product recommendations based on their needs and conditions.
• Accurately document customer interactions, transactions, and feedback

What we're looking for

1. Excellent written and verbal communication skills, with a keen eye for detail
2. Strong organisational and multitasking abilities, with the capacity to work in a fast-paced environment
3. Experience in social media management and content creation
4. Familiarity with products information and communication tools.
5. Ability to work collaboratively and contribute to a positive team dynamic.