Communications Agent

Answers phone & chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with business centre, high-speed Internet service, telephone and hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Ensure wake up requests are accurately recorded and delivered without fail. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner. Accepts and delivers wake-up calls, messages in a timely manner. Complete the guests' profiles Other duties as assigned

Desired Candidate Profile

Previous luxury hotel experience preferred. Must have excellent customer service and guest contact skills. Candidates must have a degree in hospitality, or similar. Strong communication skills - both written and oral - are required in English, French, and Arabic. Additional language preferred. You must possess the ability to cope with stress and to work in a high volume operation. You must also be able to multi-task and complete tasks by established deadlines.