Communications Manager

Communications Manager

Contract: Education

Location: Horsham, Sussex

Hours of work: 40

Contract Type: Permanent

We are seeking a hands-on Communications Manager to support a large education contract covering 164 schools.

You will be responsible for ensuring schools, staff, parents and pupils are informed, engaged and have a positive experience through effective communications and stakeholder engagement.

Job Description

You will own communications from concept through to delivery, working closely with schools, parents and clients to drive engagement, increase the use of catering services and communication platforms, and support the ongoing success of the contract. The role will involve travel to different sites as required.

Examples of Activity

Launching new seasonal menus.

Sending updates regarding allergen information.

Running campaigns to increase meal uptake.

Supporting events and launch days.

Gathering feedback through surveys.

Monitoring engagement levels and communication effectiveness.

Key Responsibilities

• Create and deliver communications for schools, parents and other stakeholders.
• Develop and execute communication strategies, campaigns and engagement activity.
• Publish menus, meal promotions and related updates.
• Manage communication apps and platforms used across the contract.
• Produce newsletters, updates and customer communications materials.
• Ensure all communications adhere to brand guidelines.
• Work closely with the Brand Manager to support marketing activities.
• Measure engagement, analyse communication data, run surveys and use insights to improve performance.

Professional and Personal Competencies/Qualifications

• Background in communications or marketing.
• Experience creating communication strategies and delivering them successfully.
• Strong content creation skills.
• Experience using Canva and/or Adobe Creative Suite.
• Proven ability to produce communications materials directly rather than solely managing external agencies.
• Experience working in public-facing environments.
• Comfortable engaging with multiple stakeholder groups.
• Strong organisational and project management skills.
• Willingness to travel to different sites as required.

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors - from healthcare to finance - to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team - we’ll be happy to support you.

Join ISS and be part of something bigger.