Communications Officer/Dispatcher

Responsibilities:

• Answer emergency and non-emergency calls and provide appropriate assistance
• Gather and record information from callers to determine the nature of the situation
• Dispatch emergency personnel to the scene of incidents
• Use computer-aided dispatch (CAD) software to enter and update incident information
• Maintain accurate records of all calls, incidents, and actions taken
• Provide support and guidance to callers in high-stress situations
• Collaborate with law enforcement, medical personnel, and other agencies as needed
• Follow established protocols and procedures for handling different types of emergencies

Experience:

• Previous experience in a communications or dispatching role preferred
• Familiarity with phone systems and computer-aided dispatch (CAD) software
• Knowledge of law enforcement procedures and protocols
• Understanding of medical terminology is a plus
• Strong data entry skills with attention to detail
• Ability to analyze information quickly and make informed decisions
• Excellent conflict management and problem-solving abilities
• Possession of a valid certificate in emergency communications or related field is desirable

This position requires strong communication skills, the ability to remain calm under pressure, and the capacity to handle multiple tasks simultaneously. The successful candidate must be able to work in a fast-paced environment and demonstrate excellent judgment in prioritizing calls.

Pay: $43,000.00 per year

Benefits:

• Dental insurance
• Dependent health insurance coverage
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person